Full job description

Our dental practice in the Midtown area is looking for a Bilingual Front Desk Associate! Job responsibilities include answering the phone, scheduling appointments and verifying insurance, treatment planning and answering any questions patients have while providing excellent customer service.

Our practice offers a team spirit and encourages growth with continuous opportunities for professional and personal development. We offer competitive wages, great benefits, and opportunities for advancement. A fun and fast-paced environment!

Schedule:

• Tues-Friday
• Weekend availability
• Full-Time

Experience:

• Bilingual is a Must
• Treatment Planning
• Customer Service: 1 year (Required)
• Dental office experience 2 years (Required)
• Reliably commute to work
• Excellent communication and strong customer service skills
• A minimum of two years experience required in a fast-paced dental office with PPO insurance (preferred)
• Experience with dental software Open Dental (preferred)
• Collections experience preferred
• Ability to multi-task
• Excellent computer skills
• Comfortable in high- volume environment

Benefits:

• Dental insurance
• Health insurance
• Competitive base pay - PLUS BONUSES!
• Benefits such as: Health & Dental Insurance, Paid Holidays and Paid time off!

Responsibilities:

• Have patients complete demographic forms as necessary, review forms, and update on system for new and existing patients
• Educate and discuss the dentist’s treatment plan with the patient after diagnosed and reviewed by the clinical staff, explain, promote, and adhere to company payment policies and procedures
• Obtain high treatment acceptance by explaining cost of treatment, insurance coverage and finance options
• Present treatment plans and give estimates of treatment costs in an effective manner
• Sense of urgency when guiding patients to prioritize their treatment and providing scheduling options
• Track all outstanding treatment plans, make phone calls for recalls and unscheduled treatment plans daily
• Submit, track and follow-up on pre-authorizations
• Answer phones and schedule appointments
• Confirm patient appointments two (2) business days prior to the patients’ appointments.
• Collect payment from patients prior to visit and allocate accordingly
• Send insurance claims accordingly to billing company
• Monitor accounts on a daily basis for the following day for outstanding balances and have plan for collection.
• Must be professional and personable when interacting with patients, whether on the phone or in-person, to create a great first impression of the practice
• Ensure accurate and positive communication skills when forming connections during consultations and discovering optimal payment plans for each and every patient
• Promote flexibility and understanding when scheduling, rescheduling, and using the proper callback system to maintain office flow in an energetic and exciting work environment
• Exhibit strong organizational skills when collecting co-payments, and verifying insurance
• Participate in morning huddle, chart review and all routine office meetings as necessary.

Qualifications

• High School Diploma or equivalent
• Minimum of 2 years in a dental or healthcare field
• Experience in dental or medical field with scheduling and verifying insurance preferred
• Strong computer skills, knowledge of Microsoft Office products, dental software, and ability to learn new programs

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Healthcare setting:

• Dental office
• Private practice

Schedule:

• 10 hour shift
• 8 hour shift
• Rotating weekends

Ability to Relocate:

• Atlanta, GA 30308: Relocate before starting work (Required)

Work Location: In person