Salary: $16.22 - $21.54 Hourly
Location : Saginaw, MI
Job Type: Full Time
Job Number: 2024-0037
Department: Fiscal Service
Division: Customer Accounting
Opening Date: 04/19/2024
Closing Date: 5/3/2024 11:59 PM Eastern
Description
*Open to SEIU Salaried Members and the Public*
SEIU Salaried Members must apply within the first 14 days of this posting to be considered as an in-house candidate. Any applications received after the first 14 days will be considered with applications from the public.

Applications will be screened. Those qualified will be invited to participate in an written test and an oral interview. Applicants must successfully pass each of the selection processes by a score of 70% or better to proceed in the process.

This posting is subject to close after 14 days
Performs clerical work that requires a thorough understanding of administrative procedures, attention to details, and customer service skills. The Office Assistant III ensures accurate and timely water and sewer billings and related service account maintenance while offering knowledgeable and understandable assistance to customers.
Major Duties

1. Provide assistance to customers via phone and in-person regarding billing inquiries and service issues.
2. Audit water and sewer billings for residential, commercial, industrial, and wholesale customers, ensuring accuracy based on meter reads.
3. Review billings for anomalies in usage, determining the need for meter checks when necessary.
4. Input and manage work orders for the water shop, ensuring timely completion and closure.
5. Audit accounts for accuracy during changes in water and sewer rates.
6. Manage returned bills, contact recipients as needed and taking appropriate actions.
7. Assist customers seeking bill payment assistance from various agencies.
8. Assist with water and sewer collection efforts as requested.
9. Participate in the lein process for unpaid accounts.
10. Support water and sewer collection efforts, including customer communication and correspondence.
11. Other related duties as assigned.

Job Requirements

1. High school diploma or GED equivalent required, with proficiency in keyboarding, computer applications and calculator usage.
2. Four (4) years of progressively responsible office experience, performing a variety of clerical functions.
3. Experience in customer service is essential, with strong communication skills for interactions with the public via phone, counter, and written correspondence.
4. Basic math skills and familiarity with data entry for software applications necessary.

Supplemental Information

1. Indoor and office environment.
2. Sitting or standing for extended periods of time.
3. Dexterity of hands and fingers to operate a computer keyboard.
4. Hearing and speaking to exchange information in person and on the telephone.
5. Ability to frequently reach, grasp, stoop, bend, push, pull, kneel, squat, and twist to store or retrieve materials.

The City of Saginaw offers a competitive benefits package to full time employees.

• Blue Cross Blue Shield HealthCare with low bi-weekly employee premium contributions.
• Dental Insurance and Vision Plan; premium paid by the City
• MERS Hybrid Retirement Plan: 2 plans in one - Defined benefit plan with the investment choice of a defined contribution plan.
• Healthcare Savings Plan: Savings Plan to help you prepare for the costs of health care after you leave employment.
• Life Insurance
• 13 Paid Holidays
• PTO (Paid Time Off) days based on length of service; accrual can be up to 22 days during the first year of employment.
• Long/Short Term Disability Benefits
• Deferred Compensation Program: Voluntary 457 and Roth IRA
• Tuition Reimbursement Program and an Employee Assistance Program.

(Benefits are subject to change in accordance with collective bargaining agreements.)
01

What the highest level of education you have obtained to date?

• High School Diploma / GED
• Some College
• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher
• None of the above

02

Do you have at least four (4) years of progressively responsible office experience, or any combination of training and/or work experience that provides the desired knowledge and abilities?

• Yes
• No

03

Describe any additional skills, experience, or education that has prepared you for the position of Office Assistant III in the fiscal services department.
Required Question