Fixed Operations Manager Job Description

Reporting to a District Manager/Market Manager a Fixed Operations Manager is a front-line sales and management position responsible for leading organic revenue growth and developing Technicians at a limited number of work-sites.

Essential Duties & Responsibilities

Leadership

Acts as Team Leader and mentor to Technicians

Maintains daily contact with Technicians both in-person and over-the-phone

Schedules Technicians and distributes work-load

Works with DM/ROD/RVP to ensure staffing levels meet existing and upcoming new business needs

Hires new Technicians and coordinates the smooth transition through orientation into regular service

Ensures Technicians receive appropriate technical support to maximize production

Shares methods, aids, and techniques to enhance Technician performance

Identifies high-potential Technicians and schedules advanced and cross training opportunities

Communicates employee strengths and opportunities for improvement

Provides balanced "in-the-moment" feedback

Proactively addresses performance deficiencies and takes steps to correct

Writes development plans when necessary

Authors and conducts formal performance reviews annually

Operations

Acts as the "Pivot-point" between customers, Technicians, and home office

Initiates new business relationships at auctions, rental agencies, and auto dealers

Builds on current customer relationships to effectively expand into new services

Educates client managers and service writers about reconditioning services such as PDR, partial bumper and wheel restoration.

Conducts weekly/monthly utilization review of client/department accounts

Checks the quality of reconditioned repairs to ensure Company standards

Utilizes quality checks as aids to create additional revenue opportunities

Leads monthly Technician meetings to share the happenings and direction of the Company

Checks the quality of reconditioned repairs to ensure Company standards

Utilizes quality checks as aids to create additional revenue opportunities

Improves personal sales skills, knowledge, and abilities

Administrative

Oversees compliance with all facility regulatory standards and Company policies

Ensures Company supplies, tents, vehicles and equipment are kept clean and orderly

Manages supply levels and inventories while controlling shop waste

Reinforces Company expectations regarding professionalism ie. customer service, quality, dress code

Prepares operational updates and Technician performance reports

Qualifications

Experience coaching and managing team performance

Background managing multiple projects with various timelines and often conflicting priorities

Service orientation with ability to work across sales channels to create added value

Demonstrated presentation skills

Credible and persuasive communicator and active listener

Solid understanding of financial results and material costs

Proper judgment and common-sense decision-making when solving problems and creating solutions

Knowledge of pertinent local and federal environmental, health, and safety regulations