Area Manager Job Description

Reporting to a District Manager/Market Manager, an Area Manager is a front-line leadership position responsible for growing revenue, maximizing asset utilization, and enriching Technician performance in a territory.

Essential Duties & Responsibilities

Leadership

Builds relationships with team and provides daily support, direction, and training

Communicates to keep team informed and up to date in critical information, expectations, company news, etc.

Proactively identifies and resolves Technician performance opportunities

Ensures Technicians receive proper technical training and skill development

Holds Technicians accountable for meeting or exceeding Company standards, ethical expectations, and performance criteria

Works with RVP/ROD/DM to forecast staffing levels based on current and new business opportunities

Hires and on-boards new employees, setting them up for success by investing time and educating them on Company performance expectations, processes, and policies

Holds regular team meetings to inform, educate, train, and build morale

Conducts informal and formal performance reviews ensuring employees know their strengths and opportunities for improvement

Develops plans to improve Technician performance and productivity

Promotes the Company's values and value

Provides balanced feedback when goals are exceeded, budgets are met, and shortcomings are overcome in a formal monthly setting

Prepares and delivers Annual Performance Reviews

Customer

Walks lots to inspect repair quality and identify opportunities to sell additional services daily

Meets regularly with key decision makers to discuss service levels, repair quality, cycle-time performance and other issues that drive customer satisfaction

Seeks out new business opportunities by effectively building relationships and trust as a valued partner

Addresses customer issues and concerns promptly

Provides customers with regular updates and proactively communicates plans to resolve issues

Leads new FLF/RLE launches; implements seamless vehicle flow processes and manages obstacles to a smooth start-up process

Administrative

Implements accurate invoicing processes

Manages daily Techniciancall-insand administrative tasks

Ensures Technicians have all necessary tools and supplies

Schedules appointments between customers and Technicians when necessary

Supports annual inventory process

Required Qualifications

Proven ability to effectively manage customer relationships

Ability to successfully manage and coach employees located at dispersed locations

Excellent interpersonal skills

Time-management skills

Preferred Qualifications

Prior experience in hands-on account management and/or Sales in a services-based company strongly preferred

Automotive service experience is a plus