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Schedule: Monday - Friday, 8:00 am - 4:30 pm
Location: Amherst, NY
Position Summary: Under manager and lead support is responsible for providing excellent customer service while making outbound calls to appropriate personnel (i.e. offices or patient directly), creating new patient accounts, scheduling neurology appointments, and maintaining strict confidentiality of patient information. The goal of this position is to schedule incoming referrals in a timely manner to make sure schedules are maximized.
Responsibilities of Position:
Preferred Experience:
Compensation:
EEO Statement: DENT Neurologic Institute is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
Full Time
$27k-36k (estimate)
03/17/2023
05/07/2024
ceolixinacupuncture.com
Orchard Park, NY
<25
The job skills required for Outbound Call Center Representative include Customer Service, Call Center, Scheduling, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be an Outbound Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Outbound Call Center Representative. Select any job title you are interested in and start to search job requirements.
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Quotes from people on Outbound Call Center Representative job description and responsibilities
An outbound call center uses distinct metrics to measure agent success, such as cost per call, revenue earned, total calls made and tasks completed.
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Some of the key outbound call center metrics that should be measured are first call close, conversion rate, calls per agent, calls per account, hit rate, hold time, call abandoned ratio, average call length, list closure rate, call quality/ etiquette and
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Outbound call centers may face a number of distinctive challenges.
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Outbound call center software can be a highly efficient customer service tool for both B2B and B2C businesses.
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Outbound customer service representatives need to handle many different tasks.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Outbound Call Center Representative jobs
Leverage speech analytics software for ongoing training and coaching.
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Prioritize on-the-job experience.
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Teach proper call center etiquette.
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Step 3: View the best colleges and universities for Outbound Call Center Representative.