Responsibilities of Position: 

• Functions in knowledgeable manner in duties related to patient care
• Complies with quality assurance, HIPPA, customer focus, infection control, safety and other policies set forth.
• Responds appropriately to patient inquiries, providing accurate and detailed information along with referring physician’s office inquiries.
• Answers all calls pertinent to assigned area, directing clinical calls to appropriate clinical personnel
• Works with patient and other office personnel to coordinate care
• Assures that patient films are accounted for and are returned to the patient, the file room, referring physician or radiology department from which they are received
• Makes follow-up phone calls to patients as provider directs
• Review and approve dictations from the providers and fax accordingly to referring physicians
• Obtain prior authorization for diagnostic testing and procedures
• Data entry into EMR pertaining to the patient’s office visit; entering any prescriptions, diagnostic testing and outside procedures.
• Schedules follow up appointments for office visits and diagnostic testing that is to be done internally as well as externally

Skills & Experience Necessary: 

• General office skills, including typing skills.
• Strong planning, problem solving, organizational and interpersonal skills.
• Working knowledge of general office equipment including fax and copy machines, multi-line phone system, and personal computers
• Working proficiency with Microsoft Excel and Word programs.
• Ability to address and resolve conflict in a professional manner.
• Ability to maintain strict confidentiality.
• Ability to be flexible

Required Education

• Associates Degree and 2 years related experience; or
• High School Diploma/GED and 3 years related experience in a clinical setting.

Compensation:

• Most candidates will start within the first quartile of the pay range
• Rates are commensurate with experience

EEO Statement 

Dent Neurologic Institute offers an inclusive work environment built on kindness and respect for all. Dent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws as the basis for an employment decision. All qualified individuals are encouraged to apply and will receive consideration.