Accountability

Reporting to the General Manager and Restaurant Manager, the Service Assistant maintains the restaurant’s interior and exterior, keeping all areas clean and organized. Keeps dining room tables cleaned and sanitized. Maintains adequate supply of pots, pans, dishes, glassware, utensils, and ice in service areas throughout shift. Keeps front and back of the house area clean, organized and stocked, at all times, to provide timely guest service. Exhibits Denny’s Guiding Principles when interacting with others.

Key Business Areas

A “Key Business Area” is an area of performance in which the Service Assistant must be successful to meet their accountabilities. Successful results in Denny’s Key Business Areas are supported by the following behaviors or actions:

1. Consistently exhibits Denny’s Vision, Mission, and Guiding Principles
2. Busses, cleans, and resets tables
3. Checks restrooms and hand washing stations every half hour for cleanliness and supplies
4. Maintains exterior curb appeal, keeps restaurant exterior and parking lot free of debris
5. Maintains restaurant interior to be clean, safe, and inviting for guests and employees
6. Regularly cleans and inspects dish machine and other machinery as required; maintains proper dish machine chemical levels
7. Properly sorts and washes all dishware, and promptly replenishes kitchen and dishware in service areas
8. Immediately cleans up spills and broken glasses and dishes
9. Addresses complaints and requests promptly in a courteous manner and notifies the supervisor of any issues
10. Assists with stocking deliveries; rotates perishable stock in accordance with standards
11. Performs sidework and other deep cleaning duties as assigned
12. Willingly assists others without being asked
13. Adheres to Denny’s Brand Standards and internal policies and procedures
14. Provides prompt and courteous service and is cordial to all team members and guests
15. Completes all other tasks and duties as assigned

Essential Functions

• Must be able to lift and carry supplies and equipment up to 50 lbs throughout shift; places items on high and low shelves in store rooms, service areas, walk-in coolers, and freezers
• Must be able to bend, stoop, reach, wipe, lift, and grab
• Must have sufficient mobility to move and operate in work area
• Must be able to work inside and outside
• Must be able to observe wares for cleanliness and chemical labels for safe handling
• Must be able to stand and walk during a 4 to 8 hour shift
• Must be able to frequently immerse hands in water
• Must be able to work with all Denny’s menu products
• Must be able to hear well in a loud environment to respond to employee and guest needs
• Must meet any state, county, or municipal regulation pertaining to health risk concerns about food handling
• Must be able to tolerate extreme temperature changes in kitchen and freezer areas
• Must be able to work with potentially hazardous chemicals