Key Responsibilities:

• Customer Interaction: Engage with clients via phone and email to accurately understand their service needs and provide timely estimates.
• Estimate Preparation: Carefully assess work order requirements to prepare detailed estimates, ensuring they meet client needs and company standards.
• Internal Coordination: Collaborate closely with our technical team, ensuring they are fully informed about the scope and specifics of pending jobs to enhance service execution.
• Record Keeping: Maintain precise and up-to-date records of client requests, estimates provided, and follow-up communications.
• Problem-Solving: Address and resolve any discrepancies in service estimates or client concerns in a professional and timely manner.
• Quality Assurance: Verify that all prepared estimates comply with industry standards and company policies.

Qualifications:

• Proven experience in customer service or a related role, with a preference for experience in estimating or a related industry.
• Strong organizational and analytical skills.

Required Skills:

• Excellent communication and interpersonal abilities.
• Proficiency in standard office software and experience with estimation tools.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• A strong focus on customer service and team collaboration.

Expected Hours:

• Full Time - Monday through Friday, 9 AM to 5 PM

Benefits:

• 401k
• Paid Holidays
• Paid Sick Leave