19 CUSTOMER SERVICE AGENT Jobs in Parsippany, NJ
Delta Dental of NJ is Hiring a CUSTOMER SERVICE AGENT Near Parsippany, NJ
Essential Functions & Responsibilities
- Adhering to the Agent’s schedule, the Agent is required to be available on the call center ACD to answer customer calls while meeting and exceeding department KPI’s.
- As a team member, researches and resolves inquiries and responds to customers with an appropriate and accurate written or verbal notification.
- Calculates adjustments and creates and processes claims for adjusted payments.
- Creates and processes standard claims, claims with coordination of benefits, pre-treatment estimates, and pretreatment estimates with dated services.
- Maintains and updates subscriber files with information obtained through inquiries and submitted claims and documents, i.e., individual and family on hold codes, applied or removed.
- Performs all tasks necessary to resolve all questions based on Delta Dental’s claims processing guidelines and Dentist handbook, as well as Delta Dental’s website and mobile application.
- Documents each inbound call in call tracking, follow up, or any pended requests.
- Generates check research requests for outstanding payments.
- Understands all claim guidelines and effectively uses this information to resolve related inquiries.
- Researches and resolves requests from other departments such as Marketing and Enrollment.
- When necessary, refers claims or subscriber eligibility to Management or other departments such as Professional Services, Claims, Marketing and Enrollment.
- Supports and participates as needed for inventory reduction tasks such as correspondence and/or call tracking.
- Other duties as assigned
Essential Qualifications
Competencies
Knowledge, Skills & Abilities
- Adherence standard is 96%
- After call work time – 10 seconds
- Quality: 99%
- Ability to regard customer service excellence as a priority
- Personal computer skills with knowledge of MS applications such as Windows, Word and Excel and browser based applications such as Internet Explorer
- Excellent communication and listening skills
- Excellent math aptitude
- Creativity and flexibility when solving problems
- Ability to work in an environment where work is carefully monitored for accuracy
- Ability to sit and perform extensive close keyboard and PC work including data entry
- Ability to walk, talk or hear
- Occasionally required to stand and reach with hands and arms
Working Environment
- Ability to meet attendance standards.
- Must be able to sit/stand, talk and hear.
- The noise level in the work environment is usually moderate.
- This classification will be required to sign a confidentiality agreement.
Experience, Education and Certifications Required
Experience Required
- 1-3 years customer service/call center experience
- Dental Assistant education/experience is a plus
Required Educational Level
- Requires high school diploma or equivalent.
Job Summary
Full Time
$40k-50k (estimate)
03/04/2024
06/29/2024
deltadentalnj.com
Parsippany, NJ
200 - 500
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The job skills required for CUSTOMER SERVICE AGENT include Customer Service, Call Center, Problem Solving, Flexibility, Listening, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a CUSTOMER SERVICE AGENT. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CUSTOMER SERVICE AGENT. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CUSTOMER SERVICE AGENT positions, which can be used as a reference in future career path planning. As a CUSTOMER SERVICE AGENT, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CUSTOMER SERVICE AGENT. You can explore the career advancement for a CUSTOMER SERVICE AGENT below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
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Step 3: View the best colleges and universities for Customer Service Agent.
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