Description

About Us:

TAKKION is a leading company in the renewable energy sector, dedicated to innovation, efficiency, and excellence in our services. Our commitment to leveraging cutting-edge technology to support our operations and clients is paramount. We are looking for an IT Help Desk Manager who will play a pivotal role in maintaining and improving our IT infrastructure, device procurement, and deployment processes. 

Position Overview:

The IT Help Desk Manager at TAKKION will be responsible for overseeing the help desk operations, ensuring timely and efficient support to all employees, and managing device procurement and deployment. This role will also focus on delivering key performance metrics to the executive team, contributing to the strategic decision-making process. This role will be based in the TAKKION Denver corporate office and will oversee the team providing support for all areas of the company in various locations throughout the United States. 

Key Areas of Responsibility:

• Help Desk Management:
  • Supervise the IT help desk team, ensuring high-quality support across the organization.
  • Develop and implement help desk policies and procedures to enhance efficiency and quality incident resolution. 
  • Monitor and manage ticketing systems, ensuring timely resolution of issues and adherence to expectations. 
• Device Procurement and Deployment:
  • Oversee the procurement process for IT hardware and software licensing, ensuring cost-effectiveness and compliance with expectations. 
  • Manage the deployment, and configuration of devices (computers, mobile devices, peripherals) across the organization. 
  • Maintain inventory of IT assets, ensuring accurate records and lifecycle management.
• Metrics and Reporting:
  • Develop and track key performance indicators (KPIs) to measure the effectiveness of the IT help desk and device management processes.
  • Prepare and present detailed reports on IT performance, trends, and areas for improvement to the executive team.
  • Utilize data analytics to identify and address recurring issues, optimizing IT support operations.
• Team Leadership and Development:
  • Train, mentor, and evaluate the IT help desk team, fostering a collaborative and high-performing work environment.
  • Stay updated with industry trends and best practices, implementing continuous improvement initiatives.
• Collaboration and Communication:
  • Work closely with other departments to understand their IT needs and provide affective support. 
  • Act as a liaison between the IT department and the executive team, ensuring alignment with company goals and strategies.

Requirements

 Qualifications:

• Bachelor's degree in information technology, Computer Science, or a related field. 
• Minimum of 5 years of experience in IT support, with at least 2 years in a managerial role.
• Strong knowledge of IT service management (ITSM) systems and best practices. 
• Experience in device procurement, deployment, and lifecycle management.
• Excellent analytical, problem-solving, and reporting skills.
• Strong leadership and communication abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.

Work Environment / Physical:

This position is, in part, self-directed and requires understanding of company policy, procedures, and values. Team members will be required to adhere to all safety requirements in all work environments. This position operates in an office environment, with occasional travel onsite to branch locations 

• Sitting for approximately 80% of the time while working on a personal computer, in a data center or network rack-space environment.
• Occasionally lifting weights of fifty (50) pounds or less.

Benefits:

• Health, Dental and Vision Insurance
• 401(k) Match
• PTO
• Paid Holidays
• Service Awards
• Company Paid Life and AD&D Insurance, STD, LTD
• Supplemental Life, Accident, Critical Illness, and Hospital Indemnity coverage
• Weekly paychecks