Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Project Delivery Senior Analyst – Epic Support Senior Analyst you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you’ll do/Responsibilities  

• Working on some unique projects in our sector, you’ll have the opportunity to improve the way health systems provide patient care through the support of an Epic Electronic Health Record. Your time will be spent not only maintaining, building, and testing the Epic system, but also engaging with operations to prepare them to understand their concerns
• Provide L2 Epic support, triage, troubleshoot and testing expertise and experience for assigned group of Epic modules
• Experience with multiple Epic modules (Technical) to acknowledge, triage, troubleshoot and resolve incidents, address tasks and provide excellent documentation in ticket status and/or resolution notations
• Engages with end users to troubleshoot and resolve issues with the Epic system in a timely and professional manner
• Conduct ongoing system maintenance activities, resolve Workqueue errors for designated Epic applications
• On-call responsibilities based on call rotation schedule to include evenings, weekends and holidays. 
• Develop, support and maintain all required documents and other system documentation. 
• Contribute to the development of testing scripts and materials
• Actively participate in testing activities e.g., printer mapping, downtime, special updates and other activities as assigned
• Complete specific team task activities as outlined in the project work plan and other job-related duties as assigned
• Attend team meetings to discuss team and project related activities, work tasks, and issues. 
• Create and maintain regular status reports and provide verbal and written status to project managers and project leadership, as required
• Coordinate with the offshore team for continuity of applications support and maintenance
• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management 

The Team 

Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on “heart of the business” issues in specific sectors including Health Care & Life Sciences, Digital Banking & Payments, Investment & Wealth Management, Insurance, Telecom, Media and Energy & Resources. 

Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry—and apply them with a process and mindset that tailors transformational change to their specific organization.

Qualifications 

Required

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• Must have strong Epic experience in application maintenance, Incident management, standard change requests, workqueue errors resolution with current Epic certification in two or more of: EpicCare Ambulatory, Epic Willow, Epic Beaker, Epic Radiant, Epic Cupid, EpicCare Inpatient Clinical Documentation, Optime/Anesthesia, Epic Resolute Hospital Billing, Epic Resolute Professional Billing
• 5 years of experience in healthcare operations, clinical environment, or healthcare IT setting
• Solid analytical and critical thinking skills
• Ability to identify issues, prioritize and problem solve to resolution
• Superior communication and customer service abilities
• Team player with the willingness/ability to work in a collaborative environment
• Ability to adapt and operate effectively in ambiguous or rapidly changing environment
• Limited immigration sponsorship may be available
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

• Knowledge and experience working with Microsoft Office tools
• Knowledge and experience working with Microsoft Office tools
• Experienced in ITIL service methodology, ServiceNow
• Experience working independently in remote work environments with colleagues in a variety of locations and time zones
• Analytical/ Decision Making Responsibilities
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Can operate independently or with minimum supervision
• Excellent Written and Communication Skills
• Ability to deliver technical demonstrations