Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to work in a collaborative environment. As an experienced Epic Credentialed professional, you will have the ability to share new ideas and collaborate on projects without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, client service delivery. Our Epic Credentialed Trainer will be a primary member of the Epic support team. This role is remote role. PDM Epic Training Coordinator Practitioners are assigned to a home-based client location and may commute to onsite customer locations within the health system for meetings as needed. This unique opportunity provides you with a full career path within the firm. 

Work you’ll do/Responsibilities:

• Working on some unique projects in our sector, you’ll have the opportunity to improve the way health systems provide patient care through the support your specific knowledge and expertise in the areas of Epic training delivery coordination and communications required to support supporting our customer locations and our Deloitte Epic Training team. Responsibilities include but are not limited to the tasks outlined below.
• Works closely and communicates daily with sites to perform training coordination assignments
• Works closely with client customer locations to provide training coordination for Epic training assignment to support effective classroom teaching environments
• Performs Learning Management System tasks e.g., creating LMS user accounts, end user registration confirmation emails, classroom reservations, provide support onsite as available to support CTs, and creates ticket end user security access requests post completion of class
• Demonstrate excellent customer service skills and the ability to work with all levels of the organization.
• Engages with MHS customer location stakeholders to troubleshoot and resolve Epic Training support issues in a timely and professional manner as assigned.
• Actively participate in team meetings to discuss team and project related activities, work tasks, and issues.
• Provide verbal and written inputs to the Training Manager and project leadership, as required.
• Coordinate with the offshore and onshore Training coordination team for continuity of training support.

The Team

Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on “heart of the business” issues in specific sectors including Health Care & Life Sciences, Digital Banking & Payments, Investment & Wealth Management, Insurance, Telecom, Media and Energy & Resources.

Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry—and apply them with a process and mindset that tailors transformational change to their specific organization.

Qualifications
Required:

• Bachelor's degree, preferably in Healthcare, Computer Science, or equivalent work experience.
• 2 years of providing Epic Training coordination support to include virtual, onsite classroom and eLearning in a healthcare setting.
• Must have current and strong experience working with a Learning Management System
• Experience with Epic application training in an EHR enterprise implementation environment or in an EHR installation
• Knowledge and experience working with Microsoft Office tools
• Experienced in ITIL service methodology, ServiceNow or other ticket systems.
• Effective verbal and written communication skills
• Self Motivated, highly organized and detail oriented skills are required
• Superior communication and customer service abilities while working in a fast-paced environment
• Team player with the willingness/ability to work in a collaborative environment
• Must be able to operate independently or with minimum supervision
• Candidates must be at least 18 years of age at the time of employment
• Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

Preferred:

• 2 years of experience in healthcare operations, clinical environment, or healthcare IT setting
• Experience working independently in remote work environments