Are you looking to make an immediate impact where you can help our clients solve their business challenges? Deloitte’s Core Business Operations (CBO) portfolio operates at the center of our client’s business. By joining our team, you could help C-suite and program leaders transform their organization and accelerate mission execution through emerging and disruptive technologies, innovative business models, retooled program operations and industry-driven solutions.

Work you’ll do
Experienced Service/Help Desk Manager on State Based Health Benefit Exchange who has lead ITIL processes to handle tickets logged by state workers and streamline the reporting, prioritization, service levels, functional understanding of ACA, and manage workload of team members. Should problem solver, knowledge of SQL and report design id desirable.

The Team
Deloitte’s Government and Public Services (GPS) practice - our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000 professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Deloitte’s Health Technology offering transforms the way the Healthcare IT market embraces modernization and modularization. Using our deep health, government, and technology consulting experience, our team strategically advises on design as well as implements and deploys solutions. In order to help clients reduce costs, improve health outcomes, and respond to public health crises, our Health Technology practice addresses critical health agency issues including: claims management, electronic health records, health information exchanges, health analytics, and health case management.

Qualifications:

Required:

3 years of experience of:

• Microsoft office
• SQL
• Experience working directly with clients
• Healthcare Systems experience
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Bachelors Degree required

Preferred:

• Presentation experience
• SQL (Structured Query Language)
• Help Desk Management
• ITIL Service Management
• Technical Documentation
• Problem Solving
• ServiceNow
• Microsoft PowerPoint
• Leadership
• Customer Service
• Communications Planning
• Service Levels
• Service Desk

#LI-AC7

Travel : Ability to travel 25%, on average, based on the work you do and the clients and industries/sectors you serve.

For individuals assigned and/or hired to work in California, Colorado, Hawaii, Jersey City, Nevada, New York state, and Washington State, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to California, Colorado, Hawaii, Jersey City, Nevada, New York state, and Washington state and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $114k to $190k. Information for applicants with a need for accommodation:

https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-app