Account Manager Client ExecutiveLocation:
Candidates are required to live and work remotely in the Northeast United States
Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that secures human progress with Secureworks® Taegis™, a SaaS-based, open XDR platform built on 20 years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.
We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.
Role OverviewRole ResponsibilitiesThe Client Executive (CE) will be the trusted advisor to Senior Decision Makers on an identified Secureworks account. In lock step with the Sales Executive, CSM, and SE, the CE will translate the customers’ business needs into opportunities that are best supported through Secureworks.
The CE will be responsible for orchestrating the short- and long-term strategic approach for the customer and collaboratively harness and manage all necessary resources to achieve customer and SecureWorks objectives.
Client’s Trusted AdvisorAssigned to specific Secureworks accounts that requires global execution and has the highest complexity and strategic importance to Secureworks.Ability to identify and validate customer priorities, business drivers, and outcomesSingle focal point for all Secureworks activities, client education Secureworks solutions and organizational developmentsAbility to translate business needs into Secureworks solutions and be able to position associated value add and business impactMust be able to anticipates customer needs beyond existing scope of products and services to discover opportunities to position the total value of the Secureworks portfolioMust work closely with Sales Leadership to provide executive sponsorship for the client
Trusted Advisor for your TeamServe as the lead to the global account team and lead activities of all aligned resources to ensure compliance with tactical and strategic objectives.Responsible for managing and inspecting the business across all of the
strategically aligned businesses including all financial forecasting and performance.Responsible for managing and enhancing the executive sponsor relationship for your client by keeping your executive sponsor informed about key priorities and critical concerns coming from your clientWorks with strategically aligned business partners to develop, execute and communicate overall global account strategy to all constituents; communicates organizational and functional strategy and translates it into goals.Ability to implement standardized sales processes, pricing, contracting making it easier for your client to do business with Secureworks.
Minimum RequirementsExcellent communication skills inclusive of executive communications and presentations; comfortable selling to all levels of an organization including extensive experience in the “C” suiteExcellent team building skills bringing together various stakeholders within Secureworks to align to client satisfaction and delight.Ability to quickly articulate the value of SecureworksManage a high performing team around a common goal or vision that can execute a complex, highly matrixed sales strategy in a very competitive market.Strong technical acumen and the ability to align customer business challenges to the Secureworks portfolio and the desired business outcomes they can achieveAbility to overcome business challenges to demonstrate shared ownership of desired outcomes for the client
Preferred Skills8 to 12 years of experience selling a broad array of technology solutionsExtraordinary customer management and strategic selling skillsAptitude for understanding how technology products and solutions tackle business problemStrong communication, collaboration and executive presentation skills, and the ability to provide insight and thought leadership to senior managementBachelor’s degree (BS/BA)
Secureworks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics.Job ID: R241569Dell’s Flexible & Hybrid Work CultureAt Dell Technologies, we believe our best work is done when flexibility is offered.We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.