We are looking for a hardworking, service-oriented individual to add to our tasting room staff. Ideal candidates have a proven track record of providing excellent customer experiences in a sales-focused environment.

Desired Qualities:

• Professional, personable, welcoming, with excellent hospitality and customer service focus

• Public speaking experience preferred but not required.

• Previous sales and customer service experience in the hospitality industry.

• Enthusiastic, passionate and an astute listener.

• Positive attitude in customer interactions and with co-workers.

• Proficient computer skills

• Regular evening, weekend and Holiday shifts required (Friday, Saturday & Sunday)

• Ability to work individually and in a team environment

• Working knowledge of WineDirect preferred, but not required

• Working knowledge of Tock, but not required

• Strong sense of urgency in matters related to retail floor tasks.

• Must be able to communicate verbally and in writing in English, secondary language skills are a plus

• General Duties and Responsibilities:

(This list is not all-inclusive. Other duties and responsibilities may be assigned.)

• Ensure all visitors are greeted warmly in a timely fashion and leave with a positive, memorable experience.

• Effectively promote and sell wine and wine club memberships to guests

• Management of reservations and confirmation emails

• Assist with tastings room activities as needed

• Ensure all company policies and procedures are followed

• Represent the company and brand professionally, graciously and enthusiastically

• Participate in special events as well as off-site winery functions

• Provide timely and relevant feedback to TR Leads, Tasting Room Manager and Director of Retail Operations

• Maintain the overall appearance of the sales floor, tasting rooms and private tasting area

• Troubleshoot POS system issues when required; support sales by successfully operating the POS system, ringing sales, placing shipping orders, opening and reconciling cash drawers accurately

• Resolves any Guest issues promptly, upholding over 99.5% Customer Satisfaction

• Support Tasting Room Manager with administrative duties

Physical/Mental Requirements:

• Valid Washington State MAST Class 12 Permit

• Valid Washington State Food Handlers Permit

• Must be 21 years of age

• Ability to stand and walk for long periods of time

• Ability to lift and carry 50 lbs

• Ability to read, understand and comprehend instructions, correspondences and memos

Job Type: Part-time

Pay: $16.28 per hour

Benefits:

• 401(k) matching

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend

Work Location: In person