About Us:

We confess, when it comes to describing the DelCor team, we’re not modest. Our team is made up of outstanding individuals who are highly qualified and motivated to meet our clients’ needs. Collectively, we’re pretty awesome.

Because we’re focused on building long-term relationships with our clients, listening, communication, and customer service skills are as highly regarded as technical chops. We bring our DelCor values to every client, project, meeting, and event.

DelCor has a reputation for technical expertise, strategic guidance, camaraderie, and exceeding expectations. We enjoy getting together to work on community projects, have fun in the kitchen, or even jump out of an airplane—don’t worry, that’s not a hiring requirement.

About the position:

This is a great position for a senior MCSE professional wanting regularly changing and challenging situations. The IT Engineer will play a key role in supporting one of DelCor’s largest clients. This role will need to serve as a “jack of all trades” and see the bigger picture when it comes to the interconnectivity of our client’s systems. They will work on issues surrounding Microsoft Exchange and provide process support to other team members. In addition to working with the client, this individual will provide high level technical support and collaborate with other consultants and members of our IT Service Desk

This position requires being onsite 3 days a week in the Farragut Square area of DC.

Key Responsibilities: 

• Lead for installation, administration and troubleshooting for: 
  • Servers, Firewalls, Switches, SAN’s, Wireless Access Points, Remote Access, Email Services (Office 365/Hybrid), VMWare vSphere, VMWare Horizon, Active Directory Federation Services (ADFS)
• For On Premise servers – manage resource allocations and load. Must understand backup strategies and methodology for all common technology, including Windows Server, SQL and Exchange.
• Provide local Server Administration and troubleshooting including creation and administration of Printer objects, file shares and permissions. Administer and troubleshoot remote access to servers.
• Adheres to and maintains high levels of expertise in all networks, applications, hardware, support processes, procedures, and expectations to meet the highest level of customer care.
• Manage security incidents and provide appropriate reporting to team members.
• Collaborate with client and internal teams to identify gaps in coverage and recommend solutions. Proactively communicates in detail to leadership and team members.
• Serve as a technical escalation point for other team members.
• Review, analyze, and evaluate IT equipment, recommending technical direction with focus on improved utilization.
• Collaborate with third party vendors on behalf of our clients in order meet project deliverables.
• Manage, improve and maintain existing documentation; create new documentation as necessary.

Preferred Experience/Training:

• At least 10 years of recent hands-on experience working with large on premise Microsoft networks and back-office systems (MCSE/A 2012 or greater a plus).
• At least 5 years of experience managing Azure environments.
• Expertise in MS Exchange server management and administration, including DAG clusters.
• Recent hands-on experience with Microsoft 365
• Windows server (2012, 2016, and 2019) experience is required.
• Must have proficiency with Active Directory, domain controllers, IP addressing, DNS, VPNs, Azure Active Directory and remote access.
• Experience with managing, administrating and troubleshooting:
  • SSO and multifactor authentication systems; specific Knowledge of Okta, ADFS and RSA a plus.
  • Enterprise-level VMWare VSphere, VMWare Horizon VDI environments.
  • SD WAN/ load balancers – FatPipe and Barracuda load balancers experience a plus. 
  • Firewalls (Palo Alto, Cisco ASA and SonicWALL); NetWitness experience a plus.
  • Cisco Meraki and Cisco switches.
• Recent hands-on experience performing migrations to Office/Microsoft 365, including mail migrations to Exchange Online, unstructured data migrations to SharePoint Online, personal file share migrations to OneDrive, and unified communications to Teams, and in performing migrations from legacy Active Directory to Azure AD.
• Recent hands-on experience installing, configuring, managing, and troubleshooting Windows Server (2012 and up), Exchange Server (2016 and up), and SQL Server (2019). 
• Proficiency with Active Directory, domain controllers, IP addressing, DNS, VPNs, remote access, VLANs, and VoIP systems.
• Microsoft, VMWare, firewall and storage certifications preferred.
• Bachelor's degree preferred.
• Excellent communication, organization, and interpersonal skills.
• Ability to see not just the symptom, but the larger picture.
• Professional attitude and commitment to providing high-quality service.