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Must be available to work 12 : 15-9 : 00pm Shift
Who Are We?
Defy Medical is a concierge medical clinic that is based in Tampa and remotely throughout the country with our telehealth services.
We are quickly growing in our field with specialized and individualized preventative and restorative therapies. Defy is committed to improving the lives of our patients while maintaining the highest level of care through the process.
What Are We Looking For?
Defy Medical is looking for a Patient Services Representative to add to our growing team. The Patient Services Team plays a pivotal role in the patient care plan.
Through patience, integrity, education, and understanding a Patient Services Representative will guide our patients to feeling better and improving their lives.
A Patient Services Representative at Defy Medical is outgoing and enjoys helping people. They can adapt and learn new computer programs quickly.
Multitasking, communication, and critical thinking are pillars for a Patient Services Representative. Customer service is the key element to being successful in this role.
Responsibilities
Communicating with clients, medical assistants, and nurses within the organization.
Maintain client and employee privacy in accordance with HIPAA regulations.
Explaining treatment procedures to patients and providing follow up education
Answer multi-line phone system and take appointments or direct calls to the appropriate department.
Answer high volume of incoming calls
Check voicemails and return customer calls
Maintain email communication with patients, vendors and co-workers daily
Organize and maintain cleanliness of working areas, supplies, and equipment
Provide customer service and apply problem solving skills to client complaints and provide follow up to ensure satisfaction
Duties, responsibilities, and activities may change at any time with or without notice
Must be able to Train in Tampa Office
Qualifications
1 years in healthcare preferred
High School Diploma (Associates in healthcare preferred)
Ability to execute active listening and problem-solving skills to provide exceptional customer service.
Excellent inter-personal relationship skills and the ability to work with individuals of all levels.
Excellent written and verbal communication skills including phone and e-mail etiquette.
Ability to effectively learn and utilize multiple computer programs.
Ability to prioritize and multi-task.
Shifts Available
Monday - Friday 12 : 15PM- 9 : 00PM
Benefits
Paid Holidays
Medical
Dental
Employee Discount on services
Last updated : 2024-05-09
Full Time
$34k-41k (estimate)
05/10/2024
05/11/2024
defymedicalgroup.com
Overland Park, KS
<25
The job skills required for Patient service specialist include Customer Service, Patient Care, HIPAA, Problem Solving, Verbal Communication, Multitasking, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient service specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient service specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient service specialist positions, which can be used as a reference in future career path planning. As a Patient service specialist, it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient service specialist. You can explore the career advancement for a Patient service specialist below and select your interested title to get hiring information.
If you are interested in becoming a Patient Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Service Specialist job description and responsibilities
Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.
02/10/2022: Santa Fe, NM
Patient service representatives smooth out the emotional and mental bumps by advocating for the consumer through all phases of medical treatment.
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Performs related administrative duties such as the scheduling/rescheduling of appointments, processing of ABN forms, consent forms for services, PAG- patient appointment guide communications, and other related materials.
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They may collect data on patient encounters and consumer satisfaction.
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This Patient Service Specialist position goes above and beyond the normal duties of a secretary or receptionist.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Service Specialist jobs
A patient access specialist performs a variety of administrative duties at a medical center or healthcare facility.
03/01/2022: Temple, TX
Conflict resolution, problem solving, communication and coping under pressure are transferable skills desired by many employers As Patient Service Specialist.
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Created training and organizational development plans to raise patient service satisfaction as measured by survey results.
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Patient care specialists help organize and process paperwork to ensure patients receive the care they need.
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Registration specialists help assign beds and carry out procedures to admit, transfer, or discharge patients.
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Step 3: View the best colleges and universities for Patient Service Specialist.