Primary Function:

Engage with and motivate individuals seeking resources by responding to web-based and telephonic inquiries for information and treatment of Behavioral Health Disorders.

Scope of Work:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position.

• Respond to web-based and phone inquiries from individuals with behavioral health concerns.
• Triage inquiries to ensure appropriate information and resources are provided.
• Determine immediate course of action for current and potential future care.
• Coordinate appointments for referrals both within COVE and the community.
• Develop and maintain referral sources within the community.
• Educate callers on COVE and community-based programs and interventions for behavioral health.
• Complete appropriate documentation in accordance with COVE policies and procedures.
• Participate in staff development and training initiatives.

Standards of Performance:

• Maintain client rights as defined by DCF, DOC and CARF.
• Maintain the highest standards in ethical conduct and confidentiality.
• Maintain clinical records in accordance with Agency standards.
• Follow all established Agency policies and procedures.
• Model ideals of integrity, loyalty, and teamwork.
• Sustain a positive, caring, supportive, recovery-oriented environment.
• The ability to comply with equal employment opportunity requirements.
• The ability to comply with a workplace of dignity and respect.
• The ability to take direction and guidance in a respectful manner from managers and supervisors.
• The ability to follow out code of conduct and to interact in a respectful, professional manner in a teamwork setting.

Knowledge, Skills & Abilities:

• Ability to speak effectively. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or schedule form. Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals. Ability to write routine reports. Understanding of Motivational Interviewing techniques, and knowledge of recovery oriented principles of managing behavioral health issues, behavior modification, case management of mental health and addiction.

Physical Requirements:

• Regularly required to sit and talk or hear; stand; walk; and use hands to finger, handle, or feel objects or controls. Occasionally required to reach with hands and arms, and lift or move up to 35 pounds. Specific vision requirements required include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Education and Experience:

• Undergraduate degree (required).
• One or more years of related experience (required).
• Must be able to pass background and drug screen prior to start date.

Compensation: $16.35 / hr

Benefits: - 403(b) with company match - Medical, Dental and Vision (Eligibility 1st of month after 60 days) - Employer Paid Short Term Disability - Paid time off - Life insurance - Up to 10 paid holidays - Assistance with certification and licensure.

Cove Behavioral Health is a nonprofit organization with over 48 years of providing behavioral health treatment services to the greater Tampa Bay area. COVE will offer you opportunities that you wouldn't have with other organizations, once you become one of our team mates. Cove Behavioral Health is a HRSA approved site and you may be eligible to apply for Public Service Loan Forgiveness. We also offer free Clinical Supervision, Tuition Reimbursement, CEU's, and many other ways to show appreciation to our teammates! COVE is a full-service provider of SA services. We are Nationally Accredited and have won numerous national and state awards for premier services. We serve all ages and take all insurances. We have board certified MD's that will provide a consultation of what an individual plan might look like when people don't know what to do, much like other Doctor consultations. We have a private adult detox and are known for our specialties in pregnant women and women's services, Opiate Addiction treatment, residential treatment and community prevention as Centers of Excellence.

At Cove Behavioral health we value diversity and inclusion. Cove Behavioral Health provides equal employment and advancement opportunities to all individuals, in accordance with Title VII of the 1964 Civil Rights Act. Employment decisions at Cove will be based on merit, qualifications, and abilities. Cove does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any characteristic protected by law. Cove will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. Cove is an Equal Opportunity Employer and a Drug & Tobacco Free Facility.