At Deft, we are our clients’ most trusted advisor. You might recognize us by our prior name and legacy as ServerCentral Turing Group, but Deft reflects who we are and the capabilities we bring to our clients every day. 

The Deft team humanizes technology. We actively listen to our clients, learning and collaborating to develop tailored proposals that perfectly fit their needs. Then we proceed to design, build, operate, secure and scale unique technology solutions with a singular purpose: to deftly deliver on the promise of technology.

Our ideal candidate is passionate and knowledgeable about hardware, software, and computers, but is always willing and excited to learn more. They have several years of computer experience whether it's taking them apart, putting them back together, or building in-home networks. They love gaming in their spare time, keep up with the latest tech blogs, and always have an eye out for the best distribution of Linux. Learn how to work in a data center environment.

Do:

• End-to-end trouble ticket handling, troubleshooting, and resolution.
• Network event tracking/notification.
• Work independently or as part of a team at one of our data center facilities.
• Configure and install network and server equipment for customers and internal departments.
• Stay engaged and current with Deft internal communications and company-wide announcements
• Other data center related duties as assigned

• Interface with both local and remote customers or facility vendors.
• Lead support efforts for remote Deft facilities via tickets, Slack, and other means, as necessary.
• Perform server and network troubleshooting.
• Answer phones and maintain Deft's high-quality standards for remote hands support.
• Keep colocation space clean and organized.

• Strong experience in troubleshooting/fault isolation.
• Ability to handle multiple priorities in a team environment utilizing our ticketing system.
• Minimum of 2 years of experience, preferably in a data center or tech support environment.
• Strong understanding of Microsoft Windows and common Linux distributions (Server 2012/16/19, CentOS, Ubuntu Server LTS, RHEL).
• Ability to work on a designated shift (24/7/365 operations).
• Excellent written and verbal interpersonal communication skills.
• Passion for learning, teaching, and collaborating knowledge.
• Ability to lift 75 lbs. to shoulder height.
• Sit, stand, and walk for extended periods of time including the regular use of ladders.
• Ability to see and read details on equipment both near and far.
• Ability to use company-provided hand and power tools.

• Linux and Windows networking, operation, and troubleshooting.
• Physical configuration and maintenance/troubleshooting of x86 hardware.
• Structured cabling, termination, and testing following BICSI standards.
• Intermediate understanding of networking and internet protocols (OSI model, TCP/IP, CIDR, SNMP).

• Ethernet Switches.
• IP Addressing (CIDR/Netmasks).
• DNS (basic DNS/BIND troubleshooting).
• HTTP (basic apache troubleshooting).
• SMTP (basic sendmail/qmail/postfix troubleshooting).

• Make a difference for our clients daily
• Find a way forward
• Push to your potential
• Care, and show up for each other

Benefits: Deft’s total benefit package is highly competitive, designed to support your success at work, at home, and at play – and includes, Flexible Time Off, RTA and CTA Transit Benefits, 401k with 4% employer match, free employee collocation and cloud account, technology allowance program with monthly payroll reimbursement, Life Insurance/Long Term Disability, Health Insurance with HRA/HSA Options, Vision Insurance, Dental Insurance, and a fun and casual work environment. Your recruiter will be happy to discuss all that Deft has to offer!

Pay Range: $24 - $32 hourly

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Deft is committed to a diverse and inclusive workplace.

Deft is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

As part of this commitment, Deft will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact hr@deft.com.