A Senior Customer Success Manager partners closely with their Account Executive to drive high levels of product adoption, engagement and retention. Senior CSMs act as a thought partner to intuitively and proactively ensure customers fully realize the value of Definitive Healthcare solutions. A Senior CSM embodies leadership by driving cross-functional collaboration to ensure maximum value is delivered to the customer.

• Proven track record in a client facing role, driving engagement and acting as an internal advocate.
• Experience successfully building senior level business relationships and facilitating conversations at all levels, including the C-suite.
• Proven experience in end-to-end oversight of deliverables, effectively balancing competing needs and priorities.
• Relevant business experience and demonstrated commercial mindset.
• Demonstrated history of proactively identifying, managing and resolving client issues and escalations.

Your challenge: 

• Knowing the entire product portfolio and understanding the priorities of a broad range of stakeholders to support various business objectives.
• Managing an effective Account Executive relationship that is a true partnership.
• Educating customers so you are seen as a partner, problem solver and enabler.
• Scalability, setting realistic expectations with customers for success.
• Demonstrating and communicating the value of our data to influence actual business results/impact on their bottom line.
• Building and maintaining long-term client relationships and continuously gaining credibility despite data integrity or delivery challenges.

What you’ll need:

• BA or BS degree
• 5 years’ experience in a client facing role
• Superior communication skills
• Ability to learn new concepts quickly
• Strong attention to detail
• Energy, humor, compassion, and enthusiasm