Do you have passion for Boating along with the ability to speak French. Defender Industries is looking for you. Defender is a marine outfitter located in Waterford, CT, in business for 84 years. Our Mission is to be the marine outfitter of choice, offering the widest selection of products at the most competitive prices, and providing only the best customer service. Our valued employees have hundreds of years of combined boating experience and are committed to earning our customers’ trust and respect by offering friendly service, ongoing support, and of course - great value.

In this position you'll contribute to the achievement of sales goals by providing professional, friendly and accurate sales and/or customer service assistance to our customer base.

JOB DUTIES

· Answer all incoming calls, sales and or customer service, in a timely and professional manner.

· Become the go-to Customer Service Representative to our customers whose primary language is French.

· Handle special order and/or custom items

· Achieve positive results on your provided metrics

· Respond to email and fax inquiries

· Follow-up with customers within the goals provided

· Execute shipping quotes, including truck and international

· Conduct self-call evaluations

· Follow the workflow process for follow up

· Continuously familiarize yourself with product knowledge (Vendor training)

QUALIFICATIONS

Education / Work History:

· Fluent in French required

· High School diploma or more

· Previous Call Center experience preferred

· Boating/Marine industry experience and knowledge required

Job Skills

· Positive attitude with ability to prioritize, multi-task and organize

· Excellent written and verbal skills; excellent phone skills

· Practical boating skills

Defender Employees enjoy a broad benefit package including Medical, Dental & Life Insurance, 401(k), PTO and holidays, and very generous Employee Merchandise Discounts. If you take pride in your work and enjoy a fast-paced and pleasant environment where the focus on Customers begins with delivering honesty and real value to serious boaters, please submit your resume for further consideration.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Work Location: In person