DUTIES & FUNCTIONS
· Audit, post and balance daily cashiers work for outlets including, but not limited to, Rooms and Food & Beverage.
· Ensure credit card system reconciles to daily transaction lists.
· Prepare daily revenue report data by auditing Point of Sale tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.
· Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
· Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
· Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.
· Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment, and hours of operation in a timely manner.
· Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction.
· Build rapport with rewards members, and distinguished visitors; escort guests to rooms, make welfare calls, and encourage feedback throughout their stay.
· Make room reservations keeping in mind rates, packages, special promotions, and closed out/restricted dates as listed.
· Identify, solicit, and sign up potential reward members (if applicable).
· Maintain and market promotions and guest programs.
· Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
· Follow all cash handling and credit policies.
· Use proper two-way radio and phone etiquette at all times when communicating with other employees.
· Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
· Complete all tasks and duties on the shift checklist in a timely and efficient manner.
· Balance and prepare individual paperwork for closing of shift according to hotel standards.
· Maintain a clean work area.
· Fill in and support coworkers and team as needed to ensure efficient operation.
· Have knowledge of emergency procedures and assist when needed.
· Perform duties, special assignments and projects as requested by management.
QUALIFICATION STANDARDS
General Requirements
· Must be local to Key West or within driving distance to the resort – we do not offer employee housing.
· Must be have resort or hotel experience in a front office position
· Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
· Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
· Ability to attend to guests, associates and management in an attentive, friendly, courteous and service-oriented manner which requires strong customer service as well as written and oral communication skills.
· Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
Full-time employees are eligible for company benefits including PTO, medical, vision, and dental insurance, and 401K with employer match.
