POSITION SUMMARY

The Director of Franchise Operations oversees all franchise restaurant operations for a geographic region. This oversight includes the continued growth and development of restaurants, serving as a liaison between the corporate office and franchise operations, and ensuring the achievement of sales and profitability initiatives. This role will also provide input to all brand strategies to further ignite business growth and market share.

ESSENTIAL FUNCTIONS

May perform any or all of the following duties:

• Provides leadership and accountability to the field and franchise leadership team through clear expectations, coordinating efforts, and follow-up.
• Plays a key role in executing initiatives through the implementation of plans and oversight of milestones and metrics.
• Builds strong relationships with franchise partners by maintaining frequent and ongoing communication, tracking, and follow-up.
• Leads implementation of strategic initiatives while monitoring and gauging results to determine appropriate changes.
• Develops and executes a strategy to grow long-term business, and achieve assigned revenue and profitability goals.
• Supports operational processes in order to effectively execute based on customer needs.
• Leads, develops, & participates in presentations, negotiations, operational meetings, and conferences with external & internal stakeholders.
• Creates a dining experience that enhances relationships with existing customers while fostering new relationships.
• Collaborates with internal stakeholders to develop the brand’s strategies.

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must possess approximately ten (10) years of any combination of experience and/or education that demonstrates a commanding knowledge of the key levers that drive the restaurant industry and QSR in particular.
• MA/MS Degree preferred.
• Must have expertise in managing multiple priorities concurrently to effectively provide insight that builds the brand.
• Must be able to drive to restaurants and interact with diverse stakeholders, and work in an office environment at times. 
• Must have experience with Microsoft Office Suite.
• Must be familiar with a variety of restaurant operations concepts, practices, and procedures.
• Must have the ability to manage multiple projects/directions simultaneously.
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results.
• Must have strong work ethics and a high level of confidentiality to ensure proper handling of sensitive information.
• Proven track record and ability to work closely with Finance, Operations, Marketing, and Human Resources teams.
• Able to work in a fast-paced, dynamic, and challenging environment.

WORK ENVIRONMENT

• Fast-paced, high volume of activity, and a deadline-driven environment.

PHYSICAL DEMANDS

• Sitting for extended periods of time, using a telephone, typing and/or operating a computer and/or mouse
• Travels as needed, approximately fifty (50)%

THE COMPANY RETAINS THE RIGHT TO CHANGE OR ASSIGN OTHER DUTIES TO THIS POSITION AS DEEMED APPROPRIATE WITH OR WITHOUT NOTICE.

*This position is located in Los Angeles area*