Company Info:

We believe in prioritizing people over profit and give our team the opportunity to make a significant impact in the world. Dedicated Financial GBC is a for profit, faith-based commercial financial services company, founded in 2015. We are dedicated to using our business as a force for good and ensuring an enjoyable environment that promotes personal development. Each line of our business supports a non-profit with a focus on hunger, safety, and freedom and we are very proud to offer 15 meals to Feed My Starving Children for EACH day you work here (A full work week results in 75 meals donated on your behalf).

Position Summary:

In this role, you will communicate with Business Owners and other parties to identify their unique situation as it pertains to their repayment of an account for our client. Building and maintaining relationships with them in order to successfully resolve their commercial debt.

We only have commercial accounts, no retail collection accounts. That means we are not regulated by the FDCPA. We want you to be an individual and NOT a scripted robot, so we invite you to bring your own collection practices and personality to the role!

We are professional and treat the Merchants with respect and understanding. We do things differently and it shows in our 5.0 Star Google rating. We currently have over 1000 5-Star Reviews on Google.

Check us out at: www.dedicatedgbc.com

Requirements:

• 1 Years of Collections experience required
• Commercial Collections experience preferred
• 3 Years of Call Center experience required

Key Responsibilities:

· Call, text, and email Merchants to set up a sustainable repayment plans.

· Document communications with Merchants accurately .

· Follow federal and state laws as well as company policies and guidelines dealing with debt collection.

Key Competencies:

· Interpersonal and customer service skills

· Good written and verbal communication

· Strong computer skills preferred

· Negotiation Skills

· Patience and Empathy

Benefits:

• Medical, dental and vision insurance
• Complimentary group life and short-term disability
• Retirement plan with up to 5% match
• Gym and mental health copay reimbursement
• Complimentary family chiropractic
• Financial Peace University tuition reimbursement
• Volunteer time off; paid time off; paid birthday time off, Bereavement
• Free snacks and beverages in the office
• Dedicated to Serve events and employee activities

Social and Environmental Impact

Dedicated is proud to sponsor several Non-Profit Organizations (“NPOs”) through the revenue generated by our team as well as the efforts of our entire workforce. At Dedicated, we believe business has the greatest opportunity to change the world and we’re taking the steps to prove it. Some of the NPOs we partner with include: Feed My Starving Children, Restavek Freedom, Elevate Microloans, Cradle of Hope, American Gold Star Mothers, createMPLS, Healing Haiti, Global Outreach International, Loaves & Fishes, Habitat for Humanity, and Love Life Now.

Dedicated Financial GBC is an equal opportunity employer.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Referral program
• Vision insurance

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Call center
• Office

Application Question(s):

• Do you have at least 2 years of Debt Collections experience?

Work Location: In person