At Dedham Savings, we believe that being here for the journey means supporting our customers every day in a friendly and professional manner every day. While our employees are committed to helping our customers, we are committed to our employees. After all, we wouldn’t have made it 192 years without them! To support our employees, we offer a competitive benefit package with Medical, Dental, Vision, Flexible Spending, Tuition Reimbursement, Retirement, Life Insurance, and many other benefits.
PURPOSEUnder the direction of the VP - Loan Operations Manager this role will be responsible for all duties related to the timely monitoring and payments of all escrow related items including hazard mortgage insurance, flood insurance and Real Estate Taxes for all commercial, residential, construction, home equity and consumer loan accounts in accordance with loan documents and appropriate regulations.
Essential Duties And Responsibilities

• Manage our insurance vendor provider (Miniter) and RE Tax vendor (Corelogic) including research and rectifying insurance and RE tax related items Miniter and Corelogic reports, working through exceptions, cancellations, changes in policy etc.
• Responsible for tracking and disbursing payments for all collecting escrows for hazard insurance, flood insurance, forced placed insurance and in the residential and commercial loan portfolio.
• Produce Escrow Analysis Statements, as needed.
• Responsible for monitoring and reporting on non-collect escrows, as needed.
• Handle all escrow inquiries.
• Maintain FIS system relating to escrowing for insurance and taxes
• Responsible for non-Miniter loans (certificates of insurance, insurance binders, flood declaration pages, certificates, flood map changes, appraisals, property condition reports, loan documents).
• Monitor pending force placed insurance reports and manage monthly remittance process
• Prepare monitoring reports for pending insurance cancelations
• Monitor and provide quarterly reporting quarterly on on customer complaints or issues
• Review and prepare all requests for escrow waivers and perform escrow analysis per regulatory requirements
• Conduct Annual Escrow Analysis on loan portfolio.
• Review escrow records for all new loans for accuracy and compliance
• Reconcile and remit the Corelogic Monthly invoice
• Responsible for Unpaid tax reporting biannually to Loan Quality Committee
• Responsible for maintaining current procedures
• Remain abreast of all regulatory guidelines pertaining to consumer and commercial escrow administration.
• Adhere to the Bank’s privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information.

QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma and two to four years of loan operations/servicing
• Excellent interpersonal and communication skills.
• Strong planning, organizational and decision-making skills.
• Ability to write routine reports and correspondence. Ability to speak effectively before one or more employees.
• Knowledge of Excel and Word and be able to utilize multiple applications in a PC environment.
• Ability to independently solve problems arising during daily responsibilities.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.,
Dedham Savings is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, age, marital status, national origin, physical or mental disability, veteran or disability status, gender identity, or expression, citizenship, genetic information, ancestral origin, military status, pregnancy, childbirth, and or conditions relating to pregnancy or any other related medical conditions or any other status protected by Federal, State or local laws.
EOE/F/M/Vet/Disabled