About the Role:

The Dealer Inspire implementation team is the first point of contact for our sales partners when enrolling new customers and products and primarily responsible for managing the customer onboarding process, from contract validation to system data entry. The Implementation Specialist is additionally responsible for product implementation across the CARS and Dealer Inspire product suite, to include product activation and validation. Finally, the Implementation Specialist is also responsible for processing product cancellations. 

Daily Responsibilities Include:

• Working directly with clients to bring our portfolio of products to market for our customers, these include:
• Online Shopper
• Conversations
• AccuTrade
• AudioEye
• Payment/Lease Calculator
• And as needed support for our Website Platform
• Providing great customer service experience end-to-end for our sales partners and dealership customers
• Reviewing incoming contracts and enrollment documents for accuracy and compliance with standards
• Quickly and accurately entering product data into the appropriate online fulfillment systems
• Implementing the details of each individual product so as to accurately build and turn on for the website using multiple different backend systems
• Requires detail-oriented product knowledge to build and troubleshoot alongside development and engineering teams
• Ensuring customers’ products are set live correctly and within SLAs
• Maintaining awareness and education of sales initiatives
• Adjusting fulfillment and implementation processes to meet business needs
• Communicating accurately and effectively to all levels of management and customers
• Adjusting work schedule to accommodate fluctuations in fulfillment and implementation volume

The Ideal Candidate Will: 

• Thrive in a fast-paced environment, keeping track of and progressing on multiple in-progress tasks
• Work well with other internal teams, handing off workflows for continuation & completion of enrollment
• Be thirsty for knowledge of CARS and Dealer Inspire products

Required Skills:

• Great attention to detail
• Strong data entry skills
• Process-focused mindset
• Excellent time management, organizational and prioritization skills
• Positive attitude and ability to work with a variety of personalities
• Ability and desire to embrace a flexible work schedule
• College degree or 1-2 years Customer Service experience preferred

Bonus Skills:

• Familiarity with Salesforce
• Experience in project management
• Client-facing experience