Position Title: Maintenance Lead Technician Status:

Position Title: Maintenance Lead Technician

Staus : Full time

Full Time FLSA: Non- Exempt

Reports To: Property Manager

Position Summary

The Maintenance Lead Technician reports to the Property Manager works to ensure apartment units and facilities for an assigned apartment community are in good working order and maintained to standards for DBC. Primary responsibilities include coordinating the maintenance team to ensure the repair and maintenance of property facilities and apartment units; prompt and courteous responses to service requests; an adequate supply of market ready apartments to meet leasing demand; property appearance which meets or exceeds standards. The Maintenance Lead Technician assists with hiring, training, and developing assigned staff which may include painters and/or landscaping staff. Additional responsibilities include diagnosing, troubleshooting, and repairing heating, ventilation and air conditioning (HVAC) units; electrical appliances, outlets, and light fixtures; plumbing, carpentry, and locks. The Maintenance Lead Technician follows a planned preventative maintenance schedule and follows up with residents after repairs are complete including but are not limited to, assisting with preparing vacant apartment units for rental and landscape and renovation projects.

Duties and Responsibilities

• Supervises and coordinates on-site maintenance staff, including hiring, training, and coaching. May oversee the landscape and housekeeping functions of the property.

• Receives, organizes, and prioritizes maintenance work orders. Performs services as requested by residents or preventative maintenance as required to keep equipment operating efficiently.

• Ensures that work orders are completed properly and promptly by repairing or replacing equipment personally or by coordinating the efforts of the maintenance team. • Assists other maintenance staff with complex and/or labor-intensive work orders to ensure jobs are completed safely and timely.

• Contacts and oversees vendors for work not performed in-house. Inspects and approves contracted work completed.

• Develops and maintains preventive maintenance schedule and assigns tasks for completion by maintenance staff.

• Coordinates service staff to ensure market-ready turns of vacant apartment units to specifications as quickly as possible to meet leasing demand.

• Monitors and regularly inspects the property, apartment units, landscape, and maintenance repairs for quality, readiness and safety. Identifies and addresses needs for improvement, repair and/or replacement. Operates a motor vehicle.

• Keeps the maintenance shop clean, organized and in good working order. May order necessary equipment, parts and supplies for the community based upon the maintenance budget. Communicates and shares information with property and regional management regarding overall property maintenance condition, status, and staff. Ensures maintenance goals and objectives are mutually understood and provides feedback.

• Performs electrical repairs and replacement of light fixtures and related items.

• Examines and diagnoses problems with heating, ventilation and air conditioning units for property facilities. Determines the best method to repair or replace all or part of the unit. Makes repairs and/or replacements according to standard. Performs preventative maintenance on HVAC units by replacing filters, cleaning coils, etc.

• Repairs and replaces furnished kitchen appliances such as refrigerators, stoves, washers and dryers.

• Performs minor to moderate-level plumbing repairs, replacements, and/or installations including repairing leaks and removing clogs in sinks and toilets. • May perform painting projects ranging from full interior painting of property units to minor touch up and repair of walls and woodwork.

• Perform “make ready” projects for the preparation of vacant units available for prospective tenants. Repairs locks and other miscellaneous items.

• Perform swimming pool maintenance or other facility and/or landscape projects to ensure property aesthetics meet or exceed standards.

• Adheres to DBC’s safety and hazard communications programs, policies and procedures and maintains a safe work environment.

• Works irregular hours (evenings, weekends), including on-call and overtime hours, as required.

• Operates a motor vehicle to transport tools and materials between work sites.

• Performs other related duties as assigned to meet the needs of the business.

Required Qualifications

• High school diploma/GED and one to three years of experience in facility maintenance and/or mechanical repair required

• HVAC experience required.

• Universal and/or Pool Certification required at hire.

• Valid driver’s license from the state of residence required

Preferred Qualifications

• Lead Technician experience preferred

• Associate degree in a related technical or mechanical field preferred

• Commercial maintenance experience with plumbing, electrical, and janitorial strongly preferred

Knowledge, Skills, and Abilities

• Knowledge and skills to operate common and specialized tools for repairs and maintenance.

• Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards.

• Thorough knowledge of heating and air conditioning unit maintenance, trouble shooting, and repair.

• General knowledge of the repair and maintenance of appliances, lighting fixtures, and plumbing.

• Knowledge of occupational health and safety regulations and precautions. 

• Skill and ability to clearly and concisely communicate verbally and in writing with professionalism when interacting with tenants and property management.

• Knowledge and skills to organize, prioritize, and meet deadlines.

• Customer service and problem-solving skills.

• Ability to read, interpret and apply written instructions for repair and maintenance of equipment.

• Basic computer/technical skills to operate mobile computing or communications devices.

Physical and Environmental Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is required to sit, stand, bend, walk use hands and fingers to control objects, reach with hands and arms, climb stairs and ladders, balance, stoop, kneel, crouch, crawl, talk, and hear. The associate must be able to lift 50 pounds individually and up to 100 pounds with assistance devices (dollies, hand trucks, additional persons).

• Must be able to see and read to complete forms, read reports, and visually determine the correct working order of physical aspect of units and other property facilities. Frequently needs to see small details.

• While performing the duties of this job the associate primarily works in an outdoor environment exposed to adverse weather conditions as well as dirt and/or dust.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.