Description

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests.

The department is open 24 / 7 . so each front desk role is as important as the others. Associates working the front desk are the key to the overall experience the guest will have.

As the late shift you are essentially working without management supervision, so your responsibility is seen as even greater as you assist in closing out the business for the day as well as check in or out those guests during non- traditional hours.

Your keen sense of being proactive, responsive and caring will make all the difference. The night shift also assures the guest a stay that is safe whereby you are monitoring abnormal activity inside and outside of the hotel and monitoring any weather issues that could become threatening to our resting guests.

If you enjoy working semi-independently from others and have a winning personality and high sense of responsibility this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Here are some reasons our associates like working for us :

Our Benefits (applies to Full Time Associates Only)

Competitive Pay

Great Benefits including various levels of Medical plans, prescription discounts plus vision / dental

401K Retirement Program with company contribution FREE MONEY!

Group Life Insurance equal to your annual salary

Verizon Wireless Discount save up to 18% off your billing a month with our partnership with Verizon

Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs take classes related to hospitality and save up to 9% off the tuition price

Role Responsibilities :

As a Front Desk Night Auditor you have the responsible to give our guests the best hospitality experience they can have by :

Processing credit card transactions and other (restaurant, events, lounge) for the day

Handling phone system, transferring calls, reservations, etc

Verify, balance and review hotel room availability.

Perform Check-in and Check-out procedures.

Administer guest payment policies and look for errors from the day shifts

Prepare folios for the morning departing guests

Maintain overall lobby appearance and assist with AM breakfast set up if needed.

Be versed in all hotel emergency procedures.

Last updated : 2024-05-21