6 Customer Onboarding Expert (Time To Pet) Jobs in Austin, TX

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Customer Onboarding Expert (Time To Pet)

DaySmart Software

Austin, TX | Full Time

$97k-127k (estimate)

1 Month Ago

Customer Onboarding Specialist

Subsplash

Austin, TX | Full Time

$50k-64k (estimate)

5 Days Ago

Customer Onboarding Specialist

EvenUp

Austin, TX | Full Time

$50k-60k (estimate)

Just Posted

Onboarding Customer Success Manager

Airtable

Austin, TX | Full Time

$100k-141k (estimate)

1 Month Ago

Customer Onboarding Coordinator

Better Business Bureau serving the Heart of Texas

Austin, TX | Full Time

$50k-65k (estimate)

2 Months Ago

Customer Service Expert

Palm Beach Tan

Austin, TX | Part Time

$39k-49k (estimate)

6 Months Ago

Customer Onboarding Expert (Time To Pet)

DaySmart Software Austin, TX

$97k-127k (estimate)

Full Time | IT Outsourcing & Consulting 1 Month Ago

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DaySmart Software is Hiring a Remote Customer Onboarding Expert (Time To Pet)

Time To Pet, a DaySmart company, is an Austin, TX based company focused on building business management software for pet sitters and dog walkers. Our SaaS product is designed to help pet sitters and dog walkers start, grow, and better manage their companies.We pride ourselves on our ability to rapidly deliver exciting new features to our customers, to provide unmatched support, and to help them build the best business possible. We do this by finding great people, using systems to manage and improve our processes, staying lean and nimble, listening to the needs of our customers, fully committing to customer success, and providing useful and relevant content.Your ImpactAt Time To Pet, Customer Onboarding is essential to our mission. The top priority for our Customer Onboarding team is to help our new customers fully understand our product and how it can help them achieve their goals. Customer Onboarding is part of our Customer Success Team at Time To Pet, along with the Customer Support Team.As a Customer Onboarding Expert, you’ll be directly responsible for assisting new customers during the onboarding process. This includes answering questions via email as well as conducting in-depth onboarding calls over screen share with new Time To Pet customers. You will be reporting to the Manager of Customer Onboarding and working alongside our other Onboarding Experts, as well as our Customer Support Team to ensure the continued success of our customers.Your Primary Role and Responsibilities

Schedule and conduct in-depth onboarding calls (over screen share, no video) with new customers. These are scheduled for one hour and are a deep dive into how our customers manage their businesses, how Time To Pet can assist them with launching to their clients, and provide a keen understanding of the most important features in our system.
Help our customers via phone and email to answer their questions, troubleshoot their issues and ensure they have the best experience possible.
Meet regularly with your manager and the Onboarding Team to discuss calls and team updates.

Things You May Do

Assist the Customer Support team with updating our Knowledge Base help articles and videos.
Enhance our support and onboarding processes through research in collaboration with teams at Time To Pet.
Other projects as assigned by your manager.

How You Will WorkWhile our ideal candidate would be based in Austin, TX - we are open to remote employees and all employees have the opportunity to work from home. We use tools like Slack to keep in touch with team members, Help Scout to manage our customer support channels, Dialpad Meetings to conduct software demonstrations/onboarding calls, HubSpot to manage client details, and proprietary systems to manage our client accounts.The Ideal CandidateYou’re empathetic and patient with our customers and understand that not everyone shares the same level of technical skill. You have the unique ability to make people feel empowered and successful; not silly. You are a problem solver willing to go the extra mile to ensure that a question is answered, or a problem is solved. You have the ability to listen and connect real world questions with solutions through software.You are detail oriented, professional, and understand that onboarding and support is the first line of communication with our customers. You enjoy communicating with people and can balance being friendly with getting a job done. Efficiency and looking for new ways to improve your skills are important to you.You identify as a self-starter - you don’t shy away from a challenge and are flexible with change. If you need help or support, you’re not afraid to ask. You show up with honesty, integrity, and humility with your team and our customers.Requirements

Must have experience owning, operating or managing a pet care business.
Prior experience providing customer support and/or onboarding new customers.
Experience using social media and/or web based software such as Slack or Help Scout.
Consider yourself “tech-savvy”.
Strong, concise and articulate writing skills.
Experience with providing support over the phone.
Must have reliable access to the internet.
Problem solver who can make connections between business problems and software solutions.
Ability to collaborate well with a team, even while working remotely
Committed to delivering unmatched customer support.
Self-starter that can stay on task in a remote environment.

CompensationThe salary range for this role is $48,000.00 to $55,000.00 per year. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc.What We Offer:

Competitive salary and benefits including medical, dental, vision, HSA, FSA, and more
401k plan with company match on your contributions
Open PTO and a generous paid holiday schedule
Supportive work environment with the flexibility to work where/how you want – in-office, remote, or hybrid
Opportunities to ensure you are always learning and growing

DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.