Verifies the correctness of guest accounts by balancing each department’s income. Posts room and tax and local phone charges to guest folios.
DUTIES AND RESPONSIBILITIES:
1. Completes posting of all charges.
2. Receives and records guest payments.
3. Reconciles all departments.
4. Prepares revenue report remembering to include all day rates.
5. Posts room, tax, and local calls for the day. Total room revenue should balance to room revenue report.
6. Prepares revenue report remembering to include all day rates.
7. High balance credit report must be completed indicating all balances in guest ledger of cash customers with debit balances. Folio balances over $300 should also be recorded. This report is to be given to the Manager daily for his/her review. Copies are to be retained on the property level and originals sent to home office.
8. Prepare and have ready by 7 a.m. each day the Housekeeper’s Report, listing the status of check-outs, stays, vacants, and out-of-order rooms for the night just ended.
9. Assigns rooms in a courteous and efficient manner to all incoming guests.
10. Maintains the daily walk-in reservation count sheet.
11. Pays special attention to the phone and follows the basic rules of courtesy.
12. Records and makes all wake-up calls properly.
13. Provides information to guests in a courteous manner.
14. Must have complete knowledge of policies and procedures to be followed in emergency situations.
15. Completes the night audit by change of shift ant 7 a.m. Gives information to other department heads, especially any information relating to the morning’s breakfast business and meeting set-ups.
16. Handles all internal control items as hotel policies and procedures dictate.
17. Sees that all reports and vouchers required are on the General Manager’s desk for review and approval.
18. Sets up breakfast in a presentable manner and replenishes the amenities when they are depleted.
19. Other duties might be added based on need of the Hotel
SUPERVISOR:
Front Desk Manager and General Manager