Summary Provides senior-level technical engineering and implementation support to customers for a variety of equipment and services sold by the company.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Performs system maintenance on complex communications systems.

• Provides technical support and implementation assistance to Sales Division and customers.

• Assists Chief Engineer with the design and proofing of systems.

• Assists journeyman technicians in troubleshooting complex system failures.

• Analyzes advanced technological problems and recommends solutions or alternatives.

• Aids other technicians with system installations and staging.

• Coordinates complicated system installations and manages projects.

• Creates technical system drawings.

• Provides system support and training to end-users.

Supervisory Responsibilities

This job has no direct supervisory responsibilities. Main train or lead a technician or team.

Education and/or Experience:

• Bachelor's degree (B. A.) from four-year college or university in RF electronic technologies plus more than 8 years related experience and/or training in maintaining and troubleshooting complex communications systems; or equivalent combination of education and experience.

• Three to five years’ experience in 2-way radio and wireless communication systems theory. Able to use computer and program, troubleshoot, perform diagnostics, and repair complex communication systems. 

• Experience in diagnostics, repair, maintenance, program wireless communication equipment such as 2-way radios, transmitters, receivers, antennas for customers.

• Experienced with dispatch consoles, paging infrastructure, and trunked radio systems. Knowledge of radio repair, mobile installations, DC, AC, and RF Theory as it applies to wireless communications.