Description

Come work for our well-established and growing 35-year-old Logistics company in our Seattle location!

We are hiring RIGHT AWAY! Have a good attitude, be a team player, learn the trade and grow with us!

Job Summary:

The Customer Service Representative works to provide customers with the best possible service by accurately and efficiently responding to e-mail requests, answering phone calls, and relaying information to the appropriate parties. They must have excellent communication skills, as they serve as a liaison between customers, operations, and drivers from the initial request of service to the time of completion. The Customer Service Representative is good at multi-tasking and prioritizing time-sensitive tasks, as well as working in a fast-paced and at times stressful environment. This position is also responsible for accurate data entry to ensure that services are completed according to the customer’s request. The main purpose of this role is to ensure that operations run smoothly by keeping peers and customers updated with the latest information, making sure to address any issues as soon as they arise.

Duties/Responsibilities:

• Data entry tasks (Service requests, Proof of Delivery, etc.)
• Answer e-mails/telephones and provide information regarding shipment status
• Print delivery paperwork and sort into its corresponding date
• Track and call drivers for updates on ETAs
• Relay driver issues to customers for immediate assistance
• Calculate quotes for customers on provided services
• Call customers to schedule pickups and deliveries
• Verify freight received matches driver paperwork and piece counts are correct
• This is not an exhaustive list of duties, additional tasks may be added as needed

Schedule: Monday to Wednesday: 9AM-5PM; Saturday to Sunday: 7AM-3PM 

Pay Starting At: $20-22/hr depending on experience

Benefits:

• Free Medical Insurance!
• Dental and Vision Insurance Plans available
• Paid Vacation
• Paid Sick Leave
• Select Paid Holidays
• 401(k) Retirement Plan
• 90 Day Probation Period for benefit eligibility and time off accrual

Requirements

Required Skills/Abilities:

• Excellent verbal and written communication skills
• Ability to type at a minimum of 40 WPM
• Good technological knowledge and ability to learn new software
• Excellent interpersonal and customer service skills
• Excellent organizational and attention to detail
• Minimal problem-solving skills
• Excellent time-management skills
• Ability to function well in a high-paced and at times stressful environment
• Ability to work well in a team
• Ability to adapt and be an active learner in a changing environment
• Sufficient familiarity with the service area

Education and Experience:

• High School Diploma or equivalent
• Customer Service experience (1 year minimum)

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times