Overview

The Reservations Group Coordiantor will coordinate, balance, and block the hotel’s guest room inventory and act as a liaison between the Housekeeping, Front Office, Engineering, Sales, and Reservations department regarding the status and distribution of all guest rooms and group room blocks.

A portion of this role will also handle the billing process.

Responsibilities

• CUSTOMER SERVICE : Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.
• WORK HABITS : Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time;

give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints.

PERSONAL DEVELOPMENT : Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions;

solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.

• SAFETY AND SECURITY : Be alert to hazards and responsible in carrying out hotel’s safety, security, and emergency procedures;
• suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety;

actively seek and report potential security risks or hazardous conditions.

TELEPHONE OPERATIONS : Understands telephone procedures and can operate the system with a minimum of service complaints;

occasionally receives compliments from guests; responds promptly and makes few errors on guest requests; is courteous and speaks in a clear friendly tone of voice

Qualifications

• Prefer prior Reservations or Front Office experience.
• Ability to communicate effectively with the public and other employees.
• High School graduate or . equivalent, additional education preferred.
• Computer literacy and knowledge of spreadsheet programming preferred (30 wpm)
• Competent organizational skills.
• Read, write and speak English fluently.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.

A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company.

In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals : Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Three Tiers of Medical Coverage
• Dental & Vision Coverage
• 24 / 7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

Last updated : 2024-05-10