Position Summary

To work in accordance with established procedures and/or specific instruction from Service Supervisor. Responsible for the completion of non-technical routine resident service related work, preparation of turnover units, and maintenance projects.Performs work in the areas of general carpentry, plumbing, electrical, and HVAC. Responsible for maintaining company equipment, inventory, vehicles, and workshop.

Responsibilities include the following. Other duties may be assigned.

• Completes routine service requests to assure the highest quality customer service satisfaction. Returns completed work order slips, noting supplies and materials used, time to complete the call, and the date of completion
• Prepares turnover units for occupancy, according to management schedule. Completes and returns turnover checklist
• Completes on-call emergency service requests, according to established emergency list. On-call sequence is determined by individual property. Must know location of emergency system controls
• Maintains adequate inventory levels
• Reports any maintenance problems to the supervisor
• Participates in ongoing community maintenance and improvement plans
• If assigned a vehicle, maintains logs on that vehicle.Responsible for proper maintenance of that vehicle and any other equipment assigned
• If a vehicle is not assigned, must have reliable transportation
• Performs general maintenance on interior and exterior of buildings and common areas
• Must know community building names, geographic layout of property, and placement of water main lines, water cutoffs, and sewage clean outs
• Informs supervisor of additional maintenance work that needs to be done to improve/maintain property
• Takes rotating “on-call” responsibility
• Assists in training other members of the Service Team when necessary
• Assists in creating and maintaining an inventory and supply listing (this information should be reviewed on a regular basis with the Property Manager)
• Assists in creating and maintaining a product inventory notebook identifying the different products used in the apartment homes.In addition, this notebook should include warranty information
• Assists in completing move-out inspections when necessary
• Performs miscellaneous service duties. Helps in maintaining shop cleanliness
• Completes service requests and functions related to preparing the apartment home for occupancy. This includes, but is not limited to preparing, painting, cleaning, and carpet shampooing
• Completes as deemed appropriate by the Property Manager and Service Manager, service requests and preventative maintenance services for residents and property
• Participates in the on-call scheduling for the on-site Service Team
• Performs snow and ice removal from parking lots and sidewalks
• Mold awareness
• Attends training seminars, trade conventions and meetings deemed necessary and beneficial
• Reports maintenance progress to Property Manager on a regular basis
• Obtains and implements all necessary information to comply with local and federal laws (including employment information, OSHA information, Fair Housing, etc.)
• Assists the Service Manager in coordinating all on-site maintenance Service Team’s functions
• Completes service requests and preventative maintenance services for residents and property
• Performs all other duties at the request of the Service Supervisor
• Flexibility in work schedule as determined by regional management may be required periodically to insure adequate staffing

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. It is important to be able to handle multiple tasks.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong commitment to company goals and values
• HVAC Certified
• Perform the tasks assigned in an orderly and timely manner
• Friendly and positive attitude
• Must have ability to use shop mathematics, interpret complicated drawings or follow detailed and complex specifications; may need to use several precision measuring instruments, operate general purpose machines, or know assembly of one or more classes of machines or machinery
• Possess and continually improve the technical skills necessary to perform assigned maintenance
• Be committed to the success of each associate as a member of the team
• Customer-centered
• General knowledge of all aspects of maintenance repair and service
• Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.Ability to write routine reports and correspondence.
• Must have a valid driver’s license with under 5 points and 4 accidents.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel, and talk or hear.
• Employee frequently is required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl.
• Employee is occasionally required to sit and taste or smell.
• Employee must frequently lift and/or move up to 100 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Employee is frequently exposed to moving mechanical parts and outside weather conditions.
• Employee is occasionally exposed to wet and/or humid conditions, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration.
• Noise level in the work environment is usually moderate.
• Specific jobs like hammering, grinding, power washing, paint spraying and making keys contribute to that noise.
• Employee must be self motivated and have good communication skills and a neat appearance.

Education/Training/Experience

• Requires high school education (or equivalent), plus vocational, career, or related technical studies. Vocational emphasis on plumbing, HVAC, mechanical, and electrical, and have HVAC certification. One year minimum related service experience
• EPA certification for handling refrigerants or in the process of obtaining certification.