**Job Summary:** We are seeking a dynamic Bilingual Customer Service Associate to join our team. The ideal candidate will be fluent in English and Spanish, possess excellent communication skills, and have a passion for delivering exceptional customer service. **Responsibilities:** - Handle inbound customer inquiries via phone, email, and chat - Provide accurate information regarding products and services - Assist customers with order placement, tracking, and issue resolution - Conduct outbound calls to follow up on customer inquiries or feedback - Perform data entry to update customer records and order details - Utilize multilingual skills to assist Spanish-speaking customers effectively - Utilize sales techniques for upselling products or services - Maintain a high level of phone etiquette and professionalism at all times **Qualifications:** - Fluent in English and Spanish (written and verbal) - Proven experience in customer service or a related field - Strong analytical skills to assess customer needs and provide appropriate solutions - Excellent communication skills to interact effectively with customers and team members - Ability to multitask in a fast-paced environment - Proficiency in data entry and CRM software is a plus Join our team as a Bilingual Customer Service Associate and be part of a dynamic work environment where your language skills and customer service expertise will make a difference.

Job Type: Full-time

Pay: $36,000.00 - $52,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Tomball, TX 77375: Relocate before starting work (Required)

Work Location: In person