~ SIGN-ON BONUS ~ PAID TRAINING ~ NO WEEKENDS OR HOLIDAYS ~

~ TUITION REIMBURSEMENT PROGRAMS ~

- Full-Time Non-Exempt/Hourly Position
~ 9AM-6PM Monday-Thursday
~ 8AM-3PM Friday

- COMPREHENSIVE benefits outside of competitive salary include:
~ Exciting 401(k) w/Employer Match
~ Employer Paid Life/AD&D
~ Generous PTO & Paid Holidays
~ Medical/Dental/Vision Insurance
~ Diverse discounts with local businesses
~ DLC-sponsored Health& Wellness Initiatives Including EAP
~ Extensive Tuition/Licensure Reimbursement Plans

POSITION DETAILS [Office Coordinator: Access Center & Outpatient Services]:

- Monitoring the financial responsibilities of our Clients.

- Keeping Client insurance records up to date.

- Performing calculations, collections and conversations with Clients regarding their financial responsibilities to DLC (Co-pays, co-insurance, deductibles and balances).

- Researching within Clients' entire records to determine outstanding services and potential issues to be investigated and corrected.

- Working with Clients to set up discount applications, registrations documents and consent details.

- Reviewing Clients' services for insurance coverage appropriateness.

- Verifying/obtaining insurance benefit information and authorization as needed.

- Performing Program Support functions including Client check-in, scanning/filing and phone assistance.

- Other Support Staff duties as needed to assist the Team.

- Responsible for accurate and timely deposits to Accounts Payable Department.

- Other duties as assigned by Access Center Practice Manager.

REQUIREMENTS:

- High School Diploma/GED = Required

- 2 years of Front Desk/Collections/Billing in the health care field = Required

- Sound financial knowledge and ability to make calculations in a timely and accurate manner = Required

- Experience with Health Insurance logistics = Preferred

- Ability to relate to and communicate with a diverse group of Clients, colleagues, agencies and community members = Required

- Exceptional skills in organization (time and information), task prioritization and independent problem solving = Required

- Dedication to the organization's mission, standards, procedures and protocol = Required

- Bilingual (Spanish) = Preferred

- Recognition that all members of a professional team matter equally = Required

- Proven survival in a fast-paced and demanding environment = Required

- The ability to combine empathy, energy and efficiency = Required

- Exemplary Client service skills that are focused on comprehensive care = Required

- Familiarity with Electronic Medical Records (EMR) and Microsoft Office 365/Teams = Strongly Preferred

- Staying compliant on all trainings and immunizations = Required

- Ability to pass a Level II DCF Mental Health Fingerprinting, Drug Screen and Local Criminal Check = Required

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Application Question(s):

• Ability to pass Drug Screen, Level II DCF Mental Health Fingerprinting, References, Local Criminal Check and Education Verification

Education:

• High school or equivalent (Required)

Experience:

• Front Desk/Collections/Healthcare Billing: 2 years (Required)
• Health Insurance Logistics: 1 year (Preferred)

Ability to Relocate:

• Naples, FL 34116: Relocate before starting work (Required)

Work Location: In person