POSITION SUMMARY

A role in Dave’s Fresh Marketplace Pizza & Sandwiches department will include serving customers, preparing pizzas, paninis, and sandwiches. This role ensures a positive image by preparing quality foods and providing excellent customer service.

MINIMUM QUALIFICATIONS

· Prior food service experience preferred, but not required

· Must be 18 years of age or older

· Must be comfortable with customer facing interactions

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

· Ensuring that each customer receives outstanding customer service by providing a friendly environment – includes greeting and acknowledging customers, smiling, making eye contact, and all other components of customer service

· Provide customers with consistent, high-quality pizza, sandwiches, and other items as needed

· Accurately take customer orders, whether in-person or via phone call

· Ensure a fresh, appealing display of products by keeping pizza board and cases clean and stocked

· Maintain accurate signage

· Ensures proper temperatures in all cases and on the board

· Wrapping, pricing, and packing products per customer order

· Has knowledge of weekly ad items, especially pizza & sandwich products

· Awareness of food allergens; able to answer customer questions regarding food allergens

· Prepare pizza, sandwiches, etc. with strict adherence to Dave’s Fresh Marketplace recipes and quality standards

· Cutting gloves must be worn on non-cutting hand while cutting any product. This policy is mandatory

· Cleaning of the department, equipment, and cases/pizza board

· Assists Brick Oven Pizza Manager as needed

· Notifies management of pricing discrepancies

· Adherence to department-specific dress code policy

· Complete all department logs as required

· Completes all cleaning tasks as required

· Strict adherence to all Food Safety & Sanitation procedures

· Adhering to all Dave’s Fresh Marketplace policies, procedures, and practices including signing, pricing, and loss prevention

· Performing other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

· Effective customer service skills, ensuring customer satisfaction

· Proper handling of equipment such as knives, scales, wrappers, compactors, garbage disposals, and hand trucks

· Ability to examine food for freshness

· Willingness to collaborate – must be able to work well in a team environment

· Ability to learn basic knowledge of all products and recipes

· Must be willing to participate in further training – I.E., food safety training

· Understands and can communicate ingredient information to customers

· Ability to provide/receive constructive feedback

· Ability to multi-task, prioritize, and stay organized

· Reliable and dependable; able to work a flexible schedule – including weekends

· Must be able to work a minimum of 3 shifts per week

· Ability to solve practical problems

· Highly motivated – ability to successfully work in a fast-paced environment

PHYSICAL DEMANDS AND WORK ENVIRONMENT

· Ability to lift up to 20 lbs. constantly, 25-50 lbs. occasionally

· Standing and walking constantly

· Pushing and pulling occasionally

· Stooping occasionally

· Reaching frequently

· Handling frequently

· Finger-use occasionally

· Talking frequently

· Hearing constantly

· Good vision is constant

· Exposure to extreme heat frequently – high heat exerted from the brick oven

· Exposure to refrigerated conditions occasionally

· May be exposed to various food allergens