POSITION SUMMARY

A Dave’s Fresh Marketplace Seafood Clerk’s role will include providing a high level of customer service, setting up and maintaining attractive seafood displays. You will prepare/package seafood items for purchase per your customer’s order. This position ensures proper inventory control to maximize product freshness and availability, and answer questions from customers in a friendly and helpful manner. The Seafood Clerk keeps all seafood cases stocked and clean.

MINIMUM QUALIFICATIONS

· Prior seafood experience preferred, but not required

· Must be 18 years of age or older

· Must be comfortable with customer facing interactions

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

· Ensuring that each customer receives outstanding customer service by providing a friendly environment – includes greeting and acknowledging customers, smiling, making eye contact, and all other components of customer service

· Maintaining an awareness of all seafood items on sale – I.E., Weekly Ads

· Ensure an attractive display of seafood by keeping cases and displays clean and well stocked, while continuously monitoring freshness and quality of product

o Keep products separated in case to prevent cross-contamination

· Take customer orders with accuracy: both by phone and in-person

· Prepare, package, weigh and price seafood department products for sale

· Maintain accurate department signage and pricing

· Handle live lobsters

· Follow department procedures for prepping, storing, rotating, and stocking product

· Ensures proper temperatures in all cooler/freezer cases

· Cutting gloves must be worn on non-cutting hand while cutting any product. This policy is mandatory

· Assists Seafood Manager as needed

· Notifies management of pricing discrepancies

· Awareness of food allergens; able to answer customer questions regarding food allergens

· Prepare recipes according to the Dave’s Fresh Marketplace standards

· Adhering to all Dave’s Fresh Marketplace policies, procedures, and practices including signing, pricing, and loss prevention

· Strict adherence to all Food Safety & Sanitation practices

· Follows all safety practices and procedures

· Operate and sanitize all equipment in a safe and proper manner

· Adherence to department-specific dress code policy

· Completes cleaning tasks as required

· Completes all logs as required

· Performing other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

· Ability to solve practical problems

· Proper handling of equipment such as knives, scales, wrappers, compactors, garbage disposals, and hand trucks

· Ability to successfully work in a fast-paced environment

· Ability to self-motive and stay on task without constant supervision

· Effective customer service skills, ensuring customer satisfaction

· Willingness to collaborate and work well in a team environment

· Ability to examine products for freshness

· Ability to multi-task, prioritize, and stay organized

· Reliable and dependable; able to work a flexible schedule – including weekends

· Must be able to work a minimum of 3 shifts per week

· Must be willing to participate in further job training – I.E., food safety training

· Ability to sell proactively, or upsell based on product similarity

· Ability to learn basic knowledge of all products carried in the department

· Ability to learn basic cooking methods and recipes

· Ability to visually examine products for quality and freshness

PHYSICAL DEMANDS AND WORK ENVIRONMENT

· Ability to lift up to 20 lbs. constantly, 25-50 lbs. occasionally

· Standing and walking constantly

· Pushing and pulling occasionally

· Stooping occasionally

· Reaching frequently

· Handling frequently

· Finger-use occasionally

· Talking constantly

· Hearing constantly

· Smelling constantly

· Good vision is a constant

· May be exposed to various food allergens

· Exposure to bleach/block whitener

· Exposure to refrigerated conditions frequently

· Exposure to extreme cold occasionally