We are seeking to hire a Senior Business Analyst (BA) to perform business process analysis, process modeling, functional design, and documents solution recommendations. The BA will provide systems support for automated business applications by serving as a liaison between the business end users and applications developers. This role is a member of a cross-functional delivery team and may at times be asked to support testing, solutioning, technical design or other functions as the team identifies needs. The BA in this role will role model analyst best practices, provide input into process changes and standards, and provide coaching and mentoring to other BAs as directed by leadership.

Responsibilities:

• Collaborate with delivery team members to deliver quality outcomes to business partners
• Complete discovery to determine business needs and requirements
• Conduct business analysis to recommend technical solutions
• Clearly document business user requirements and functional needs
• Consult with management on system principles and best practices
• Document existing business processes and proposed modified business processes.
• Document appropriate business rules, policies, and standards
• Communicate effectively with both business partners and technical team about the business requirements and development of solutions
• Provide technical instruction/assistance on how to use automated applications.
• Investigates reported system malfunctions and document findings.
• Provide training to end users.
• Acts as applications developers primary point of contact to answer (or follow-up on) workflow and design related questions and issues.
• Analyzes business system operation/function solutions for feasibility.
• Documents business system operation/functions and proposed changes/modifications.
• Participates in system analysis and design.
• Builds data test files.
• Performs system testing.
• Supports business UAT efforts
• Set and implement industry best practices with other BAs on the team
• Coordinate with leadership on performance evaluations
• Coach and mentor other BAs

Qualifications:

• System design and analysis
• Needs assessment techniques
• Quality service standards
• Specification development and writing
• Process modeling and diagraming techniques
• Requirements elicitation
• Facilitation to solve problems
• Conveying users perspective to technical people in technical language and technical perspective to users in non-technical language;
• Using logic and analysis to identify the strengths and weaknesses of different approaches
• Conducting tests to determine whether equipment, software, or procedures are operating as expected
• Reorganizing information to get a better approach to problems or tasks.
• Ability to communicate information to others, orally and in writing

Preferences:

• Experience on applications integrating with Hyland's Onbase software;
• Experience on Statewide retirement applications;
• Experience with systems using DocuSign or Adobe Sign.