Role Description & Responsibilities

*To provide outstanding expertise to customers, partners, and the DS SIMULIA organization by delivering accurate and timely headquarters-level responses to technical requests about the Abaqus finite element suite

*Diagnose technical issues related to the application in question: Understand the attending physics, determine the modeling intent and desired result, identify applicable software features, and demonstrate correct usage

*Qualify the severity and type (defect/non-defect) of the request

*Classify and catalog software defects uncovered during investigation

*Advise on resolution path

*Respect DS R&D Support Level Agreements (i.e., Turn Around Time)

*Capitalize on Knowledge: Create candidate Knowledge Database articles

*Forward customer context and requirements to R&D to inform the product development process

*Provide best-in-class communication, both internally and externally: Manage all communications with customers, R&D, and DS management in Johnston RI

Qualifications

*Multiple years experience using finite element software, preferably with commercial packages (Abaqus, Ansys, LS-Dyna, etc.).

*Advanced degree in mechanical, civil, aerospace, or biomedical engineering with substantial experience using finite element technology for solving engineering problems

*Engineering mechanics and strong physical intuition.

*Strong verbal and written skills in English.

*Ability to work both independently and/or in a team as needed.

*Time management, organization, and the ability to simultaneously handle multiple ongoing investigations and tasks.