Are you interested in gaining the variety of hands-on experience that only comes from working in an enterprise level data center? If so, we are looking for a Part Time Technical Support Analyst to join our network operations center in Cincinnati, OH and you could potentially be a great fit for our team!

DartPoints is a growing managed IT services and IaaS provider, with facilities located across OH, IN and the Carolinas. We've been listed among the Best Places to Work in SC, and we're always looking for great people who can use their professional expertise to bring our customers the best possible solutions for their business.

We believe in integrity and in always putting our customers first. Our people are problem solvers, team players, and are always looking to get better. As our Technical Support Analyst, you would be responsible for upholding those standards, as well as working in a dynamic team environment to directly support our growing customer base.

This is NOT a remote position.

Primary Responsibilities

• Support of DartPoints' customer base from our Network Operations Center (NOC) in a 24x7x365 environment
• Provide immediate customer interaction support via call, e-mail and portal request
• Consistent monitoring of events related to network, equipment, managed services, and power
• Perform routine facility and equipment readings throughout data center facility
• Assist customers with onsite installation and service request
• Ongoing development and training of supported products and services
• Serve as backup to local teams for facility related activities
• Maintain a working level of proficiency with all DartPoints' co-location, Cloud and managed service platforms
• Establish security access via badge and biometrics for all new customers
• Properly identify all visitors and provide escort to specified premise equipment
• Actively monitor all security and video surveillance systems
• Properly greet and check-in all visitors and vendors
• Receive, pack and ship customer equipment as required
• Ensure escalation events and issues are routed to proper departments in pre-determined periods of time
• Notify Sales of potential up sell opportunities based on events or customer interactions
• Provide initial and advanced troubleshooting of customer related issues and events
• Support customized managed services per customer contracts
• Other duties as assigned by Supervisor or Manager

Required Qualifications

• High School Diploma or Equivalent
• College course work in related field or equivalent work experience
• Must be able to work flexible day, weekend, and evening hours
• Must be able to climb ladders and assist with installations
• Must be able to lift equipment and packages of 50lbs or greater
• Must be able to be exposed to moderate noise levels

Preferred Qualifications

• Demonstrated Networking experience or experience within a Network Operations Center
• CCENT, CCNA, Network CE, Security CE, or similar certifications preferred
• Working knowledge of LAN/WAN, network infrastructure concepts, and the OSI model
• A degree or completed coursework in the fields of Cyber Security, Information Technology Computer science or closely related field.
• Demonstrated experience troubleshooting internal and external support requests
• Demonstrated sense of urgency, professionalism, and the genuine desire to deliver the highest level of customer service in a 24x7x365 environment

Job Location: Greenville, SC

About DartPoints

Since 2012, DartPoints has envisioned a world where everyone has equal opportunity to connect, communicate, and experience the brilliance that surrounds us. Empowered by possibility, we led the Edge data center revolution, recognizing and meeting the need for cost efficient and performance-driven interconnection. With 170 colocation data centers on the horizon, we've dropped a few pins with a big purpose.