Position Details
Position Information
Posting date: 08/24/2023
Closing date:
Open Until Filled: Yes
Position Number: 1127597
Position Title: ITC Operations Technician
Department this Position Reports to: ITC, Classroom Technologies
Hiring Range Minimum: 19.71
Hiring Range Maximum: 24.62
Union Type: Not a Union Position
SEIU Level: Not an SEIU Position
FLSA Status: Non-Exempt
Employment Category: Regular Part time w/end date
Scheduled Months per Year: 12
Scheduled Hours per Week: 20
Schedule:
Location of Position:
Hanover, NH
37 Dewey Field Rd, Rm 10

Remote Work Eligibility?: Onsite only
Is this a term position?: Yes
If yes, length of term in months.: 12
Is this a grant funded position?: No
Position Purpose:
The ITC Operations Technician works with Information, Technology and Consulting Client Services teams to provide on-campus operational technology support for Dartmouth students and faculty. The ITC Operations Technician has a wide scope of technical knowledge and is able to work flexibly across areas of frontline support.

Description:
Required Qualifications - Education and Yrs Exp: Associates or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities:

• Available to regularly work on campus.
• Ability to learn and adapt to changing support demands.
• Demonstrates ability to understand client perspective and deliver client focused service.
• Demonstrates ability in supporting desktop and mobile operating systems, applications, and peripherals.
• Demonstrates effective verbal and written communication skills.
• Demonstrates ability to collaborate and work effectively on teams.
• Demonstrates ability to work in a fast-paced environment managing multiple tasks and priorities.
• Self-motivated and able to work with limited supervision.
• Frequent brisk walking; also able to drive a company (passenger) vehicle.
• Frequent lifting, bending, and twisting; may require occasional work from a ladder or scaffolding.
• Able to work mornings, evenings, and/or weekends.

Preferred Qualifications:

• Experience working in a technology support position.
• Experience working in an Academic environment.
• Experience using IT service management software.

Department Contact for Recruitment Inquiries: Jonathan Kulp
Department Contact Phone Number: 603.646.6110
Department Contact for Cover Letter and Title: Bradley Shulda
Department Contact's Phone Number: 603-646-6579
Equal Opportunity Employer:
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Background Check:
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?: Yes
Special Instructions to Applicants:
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Additional Instructions:
Quick Link: https://searchjobs.dartmouth.edu/postings/58233
Key Accountabilities
Description:
Student Technology Support

• Provides technology support for students including setup and troubleshooting for: accounts, operating systems, applications, computers, devices, and peripherals.
• Supports one or more of the following technology-related tasks: desktop support, call center, device provisioning, device sales, and technology troubleshooting.

Percentage Of Time: 30
Description:
Course Operations Support

• Supports on-campus course delivery by verifying classroom audio-visual system performance/functionality and computer functionality.
• Answers support calls and troubleshoots remotely or on site to restore service.
• Supports online course delivery through the setup, operation, and troubleshooting of teaching and learning applications including: video conferencing, content management systems, learning management systems.

Percentage Of Time: 30
Description:
Event Support

• Setup, operation, and troubleshooting of audio-visual equipment for events.
• Consulting, training, and orientation of clients for self-service events.

Percentage Of Time: 30
Description:
Training and Development

• Develops subject matter expertise through training and development opportunities.
• Works with colleagues to develop new knowledge, skills, and expertise.
• Creates and maintains documentation for technical issues and knowledge.
• Mentors and works with student employees to ensure continuity of service.

Percentage Of Time: 5
Description:
Miscellaneous duties

Percentage Of Time: 5
Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
Performs other duties as assigned.