Our company is a well-established multistate company that is continuing to grow and expand. We strive to create a family atmosphere where everyone is friendly and appreciates one another. The Operations Manager position is a key member of the leadership team responsible for the efficient day-to-day operation of the warehouse as it pertains to labor management, shipping and receiving, inventory management, quality assurance, and safety.

Responsibilities include but are not limited to the below:

• Ensures the physical condition of warehouse and equipment are properly maintained
• Consults with others to ensure coordination of warehouse activities with activities of other functional areas such as logistics and transportation
• Partners with the customer to maintain a high level of customer satisfaction by communicating frequently with customers and following up on customer concerns and requests
• Ensures safe operation of the warehouse including meeting company standards for sanitation, maintenance, safety, and security
• Ensures operational excellence in all warehouse areas, related equipment, and warehouse management systems
• Leads an efficient and successful operation while successfully overcoming any barriers to success
• Implement and maintain proper layout of warehouse and product placement
• Monitors and ensures facility key performance indicators (KPI) are met in a timely and cost effective manner to ensure the profitability and productivity of the warehouse
• Manages and maintains good human resources practices with all associates, and adherence to established policies and procedures
• Works with Management and Human Resources to resolve employee relation issues, discipline actions, problem resolution and terminations
• Ensures adequate staffing, training, coaching and development for employees
• Addresses complaints and resolves problems
• Other duties as required and assigned

Required Skills/Qualifications

• At least 5 years of management experience in a warehouse or distribution environment
• Experience with warehouse management systems preferred
• Working knowledge of warehouse/mechanical equipment
• Experience with labor management systems and productivity initiatives preferred
• Excellent verbal, non-verbal, and written communication skills
• Must be PC literate and proficient with MS Office and Excel
• Excellent supervisory skills
• Excellent customer service
• Excellent analytical and mathematical skills