8 desktop support technician l2 Jobs in santa clara, ca
The Rockridge Group is Hiring a Deskside Support Technician (L2) Near Santa Clara, CA
Job Description
- Support of PC & MAC Platforms & Operating Systems.
- Responds to dispatched assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals remotely or at the customer’s office or desk location
- Computer replacement program initiatives, including System Level Migrations, Data Migrations, Application Install and Configuration on PC & MAC systems.
- Work independently on assignments and report progress to your supervising manager.
- Coordinate, manage and predict equipment and part needs for dispatched service requests and coordinate those requests directly with the client.
- Facilitate 100% of closures for all requests within the CRM tool on the day they are resolved or fulfilled.
- Manage assets and take detailed notes utilizing CRM tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for Customer Request Management and Tracking purposes.
- Provide regular feedback consistent with the needs of the team and environment for ongoing improvements.
- Supporting AV events and triaging AV equipment issues.
- Keeping certifications and training updated.
- Other duties and responsibilities may be assigned.
- 3 years Windows & Mac Experience within an L2 Deskside Support role
- Customer Service and experience working directly with customers is a must.
- Technical authorization CompTIA or equivalent is preferred.
- Technical authorization with one or more of the following manufacturers: Apple , Dell, HP, Toshiba, Lenovo, ASUS is preferred.
- Requires a sound technical background with a minimum of 3 years of professional experience in a Service or IT environment.
- Able to multitask and prioritize multiple projects.
- Good interpersonal skills and organizational skills.
- Must be dependable and able to meet deadlines consistently.
- Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment.
- Ability to troubleshoot and resolve complex hardware and software issues.
- Excellent communication skills are a plus.
- General knowledge of gSuite (Gdocs, Gsheets, gmail) or Microsoft office is a plus.
- 3 years supporting one or more operating systems such as Mac OSX, Windows 10.
- Experience with Mobile Devices & Operating Systems (iOS/Android) is beneficial.
Job Summary
Full Time
$61k-76k (estimate)
04/23/2024
05/10/2024
therockridgegroup.com
FRANKLIN, TN
<25
2016
GREG DONNER
<$5M
Business Services
Related Companies
About The Rockridge Group
TRG is a privately held Limited Liability Company committed to connecting businesses with job seekers. We deliver high quality contingent personnel to our clients using our 3-step collaborative engagement model: Collaborate. We partner with you to understand the unique needs of your business before we propose a solution. Strategize. Based on your goals and staffing challenges, we develop high impact solutions designed for your industry. Engage. We work with your team before, during, and after every engagement to deliver 100% satisfaction. With over ten (10) years experience in the resource sol ...
utions sector, principals Greg Donner and Ronald Lom leverage the power of strategic partnership to create a powerful staffing model that improves your quality of hire. Lets fill your staffing needs together.
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The following is the career advancement route for Deskside Support Technician (L2) positions, which can be used as a reference in future career path planning. As a Deskside Support Technician (L2), it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Deskside Support Technician (L2). You can explore the career advancement for a Deskside Support Technician (L2) below and select your interested title to get hiring information.
