General Summary:

Performs telecommunication services for the department. Types all information into applicable system.

Essential Duties and Responsibilities:

• Receives requests for police services from DART bus dispatchers, rail controllers, bus and rail operators, or other sources. Dispatches call for assistance, according to priority, using a two-way radio, to the nearest available field element within a geographical area of responsibility.
• Serves as a communications link between DART Police, local 911 operators, and police and emergency dispatchers in other agencies. Processes requests from field elements for assistance, including but not limited to calling for local police, ambulance, fire department, or other services.
• Records and maintains police logs, reports, statistics, activity, or other documents and files. Prepares a variety of reports for management review. Coordinates police telecommunication activities with other DART operations.
• Monitors radio transmissions, assignments, markouts, and activity.
• Receives requests for and provides DART Police information from the North Central Texas Crime Information Center (NCTCIC) and from the National Crime Information Center (NCIC) and Texas Crime Information Center (TCIC) through the Texas Law Enforcement Telecommunications System (TLETS).
• Participates in emergency drills such as fires, evacuations, power failures, bomb threats, hazardous spills, hostage situations, etc.
• Performs other related duties as assigned.

Minimum Knowledge, Skills, and Abilities Required:

Note: An equivalent combination of related education and experience may be substituted for the below stated minimums, excluding High School Diploma, GED, Licenses, or Certifications.

• High school or general education diploma (GED).
• Type 70kpm.
• Must pass the computerized test, which evaluates job-related skills necessary in a dispatching environment.
• Pass a physical (medical) examination that includes a drug screen to operate DART non-revenue vehicles.
• Telecommunication certification by the Texas Commission on Law Enforcement (TCLE) to perform police telecommunication services in the State of Texas.
• Texas Law Enforcement Telecommunications System (TLETS) terminal operator certification by the Texas Department of Public Safety to access NCIC/TCIC must be obtained within six (6) months of employment.
• One (1) year of certified police telecommunications experience. (All experience as a Police Telecommunicator will be used to satisfy the one-year certified police telecommunications requirement.)
• Bilingual preferred.
• Interpersonal skills to effectively communicate with all levels inside and outside DART.
• Analytical skills to find solutions to problems of limited complexity.
• Ability to operate a two-way radio, including a base station and console. Proficiency in using a personal computer (PC) and software applications. Successful completion of the selection process, including but not limited to criminal records check (through fingerprints), psychological evaluation,, and background investigation.

Working Conditions:

Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals, while visiting DART's operating facilities, assuming the incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V

JR101385