May include:

• Installs, modifies, and makes minor repairs to computer hardware and software systems
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity
• Maintains system functionality by testing computer components
• Consults with users to determine appropriate hardware and software needs and assists in placing orders
• Tests compatibility of new programs with existing ones
• Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications
• Installs software and necessary applications for workflow
• Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers
• Maintains system capability by testing computer components
• Documents hardware and software updates
• Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies

Nature & Scope:

• Ensures work is aligned with Managers expectations, goals, and vision
• Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from Senior Manager/Director
• Works on moderate to difficult to issues and projects
• Provides guidance and training to team members

Knowledge & Skills:

• Must be able to demonstrate initiative to thoughtfully and fully and follow up on all requests ensuring compliance with company policies and procedures
• The ability to follow processes and procedures to ensure effective department workflow
• Have MS Excel skills at an intermediate level
• Strong analytical skills
• Ability to effectively manage multiple projects and tasks and meet deadlines
• Strong organizational skills and ability to work in high-volume, fast-paced environment
• Ability to work effectively, cooperatively and efficiently within a team environment
• Ability to complete projects and assignments with minimal direction from leadership

Experience:

• Prior experience working on a Helpdesk, in IT, or similar technical function
• Specialty computer courses or A training

Education/Certification:

• High School degree preferred

Physical Requirements / Work Environment:

• Must be able to perform essential responsibilities with or without reasonable accommodations.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.