Reports to: Sr. Director, Continuous Improvement

Department: USG Business Transformation

Business Unit: USG

Work Location: Bethesda, Maryland

Function of the Team:

The Continuous Improvement (CI) team collaborates and creates partnerships with leadership and USG teams to solve business challenges and improve processes. As a team of trusted advisors, BPM manages the DAI Operations Manuals to mitigate risk and implement improvements. We are uniquely skilled and positioned to monitor quality, manage transformative change, inform decision-making, and align strategic priorities across the company.

Function of the Position:

The incumbent will work within the CI team using process re-engineering to scope, plan, and implement business process improvement projects focused on ensuring compliance, while also improving effectiveness and efficiency, in support of USG business goals. They may also complete short term (STTA) assignments for projects managed by DAI around the world.

In addition to their work within USG, the Assistant / Associate will work across business units and corporate departments to ensure that DAI’s policies and procedures are maintained and updated as needed and provide quality assurance and business process management guidance and expertise.

Roles and Responsibilities:

Administrative Management

• Provides administrative support to operations manuals and CI initiatives.

• Helps develop CI project plans and supports the facilitation of working group sessions throughout all phases of the CI process.

• Monitors, documents, and drafts presentations of process improvements.

• Supports meetings with stakeholder groups to discuss cross-department initiatives and supports the discussion of potential solutions for areas of inefficiency, bottlenecks, or waste.

• Assists in coordination of CI team assignments, initiatives, progress, status, and work.

• Processes updates and ongoing cleanup of the DAI Operations Manuals.

• Works with the USG Programs teams to ensure the content of the DAI Operations Manuals are being implemented and supported through training.

Corporate Initiatives

• Participates in cross-group or corporate initiatives that aim at improving corporate competitiveness, service quality and cost savings.

• Supports knowledge management of corporate initiatives and best practices and works in conjunction with project management to facilitate training on best practice initiatives.

Business Analysis

• Supports CI team to conduct periodic analysis of business data as directed by the Sr. Director, Continuous Improvement or designee.

• Provides input and assistance in the development of departmental priorities.

Quality Assurance

• Supports assigned quality control and assurance functions both within the team and throughout the business unit as assigned.

• Assists with reporting and ensuring compliance on specific functions identified by the head of BPM. Supports CI’s maintenance of the company’s Schedule of Authorities.

Additional responsibilities as deemed necessary.

Qualifications:

Minimum Qualifications:

Up to 2 years of relevant professional experience

• Ability to work as part of a multi-disciplinary team

• Experience coordinating and documenting meetings, working groups, or large groups of people with varying opinions

• Strong organizational skills and attention to detail

• Excellent interpersonal, oral, and written communication skills

Preferred Qualifications:

• Previous experience in process improvement and quality assurance

• Experience working in an environment that implements ISO, Lean processes improvements, or similar

• Knowledge of or experience with USAID regulations, policies, and procedures

• Experience providing administrative or management support to international donor-funded projects

• Use of Microsoft Sharepoint platform

• Experience with operations manuals, policies, or procedures

• Proficiency in a second language

Supervisory Requirements: None

Compensation & Benefits

For regular positions (includes US based LTTA)

For employees working the United States, the full-time equivalent annual base salary for this position is expected to be between $56,626 to $61,626. Salary for part-time employees will be prorated based on actual hours worked. Actual offers will be based on several factors including, but not limited to, qualifications, relevant education, experience, skills, seniority, performance, and business or organizational needs.

Eligible U.S. based employees will be able to enroll in medical, dental and vision insurance, plus a 401(k)-retirement plan with a company match. Additionally, employees will be eligible for company-paid annual leave (vacation & holidays), sick leave, and parental leave, as well as short- and long-term disability coverage. Detailed information will be provided at the time a formal offer is extended.

For employees working outside of the United States, compensation and benefits will vary based on location.

Equal Employment Opportunity