1 Call Center Confirmation Supervisor Job in Boise, ID
DaBella is Hiring a Call Center Confirmation Supervisor Near Boise, ID
- At least 2 years of call center or sales experience preferred
- Proven experience in a leadership role, call center preferred
- Outstanding communication and interpersonal skills
- Knowledge of performance evaluation and production metrics
- Excellent organizational and leadership skills with problem-solving ability
- Solid understanding of reporting and how to translate data into meaningful information, can identify trends to the guide team, etc.
- This individual will be overseeing our Boise, Idaho location and assisting the Van Managers with daily goals, conversions, and reporting.
- Hold the team accountable for daily, weekly, and monthly KPI's.
- Audit and assess employees on a daily and weekly basis while monitoring overall production per branch location that are assigned to the Confirmation Specialist
- Provide excellent customer service to potential customers and existing customers over the phone
- Hire, train and lead a team of Confirmation Specialists to set them up for success in the position and create a growth path for them
- Assist with setting proper expectations with homeowners about appointment details or issues that need to be resolved
- Medical, Dental, and Vision
- Health Savings Account (HSA)
- Company Sponsored Life Insurance
- Supplemental Life Insurance
- Long-term and short-term disability
- Accident protection
- Employee assistance program - access to counseling services and other tools to improve work/family/life balance
- Pet Insurance for your furry family member
- 401k plan
- Additional Insurance Programs including
- UHC Rewards
- Rally Health
- One Pass Select (gym membership subscription)
- VPTO (Volunteer paid time off) year-round incentives to give back to your local community
- Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
- Relocation opportunities to other branches across the nation
- 80 hours of Paid Time Off annually with incremental increases
- 6 paid holidays during a calendar year effective day one of employment
Job Summary
Full Time
Building Construction
$59k-78k (estimate)
05/12/2024
07/10/2024
dabella.us
HILLSBORO, OR
200 - 500
2011
NISSA D MCMILLAN
$50M - $200M
Building Construction
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About DaBella
Home is your most significant investment. It is the place where you find shelter, raise your family and build memories. We know you trust DaBella to treat your home with care. As the recognized leader in home improvement services, we do. With over a dozen offices covering five western states, we work directly with you to provide lasting value in roofing, siding, window, door and bath replacement systems. To ensure quality for a lifetime, DaBella puts to work factory-trained installers, American-made products, and industry-leading warranties. At DaBella, Quality Begins at Home.
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