Company Description:

BIGGBY® COFFEE is a come-as-you-are, be-who-you-are type of place. It’s where old friends gather & new friendships are made. If you love to have fun & connect with people, BIGGBY® is the place for you! Learn more about our brand at biggby.com. 

Overview:

Looking for people who are energetic, dedicated, & passionate and who value a fun & family-like environment where we put the customer above all else and strive towards personal & professional growth.

Benefits of working at BIGGBY® COFFEE: A Michigan-based coffee company where you'll learn how to craft specialty beverages.

• Flexible hours!
• Free coffee!
• Discounts on food and merchandise!
• Chance to try out new products before they are available to customers!
• Opportunities for advancement!
• Reviews and raise opportunities every 6 months!
• Sick Pay!
• Holiday Pay!
• Direct Deposit!
• Health Insurance!
• 39% off Tuition at Davenport University
• Workplace dedicated to providing growth, value, and belonging to all employees.

Description:

A customer-facing position responsible for providing great customer service and high-quality products by executing on set BIGGBY COFFEE and Pavilion Ventures systems. 

We do require that you:

• Be available to work at least 10 hours a week or more
• Be available to work weekends
• Have reliable transportation
• Complete our New Barista Training Program- You will then receive your own dedicated trainer for your first 8 shifts to work alongside you and make sure you are comfortable with every aspect of the business.

Responsibilities and Duties:

• Know and uphold PERC, Cultural and Core Values.
• PERC: Memorize and demonstrate PERC behind the counter every moment of every day.
• BIGGBY COFFE Cultural Values
• Make Friends
• Share Great Coffee
• Be Yourself
• Have Fun
• Pavilion Ventures Core Values
• Love People
• Energetic, Fun, Family
• Dedicated and Passionate
• Customer Focused
• Always Be Growing
• Know and utilize Position Priorities
• Position Priorities: Memorize the BIGGBY COFFEE Position Priorities and stay in your assigned position until you are reassigned.
• Knowledgeable of menus and recipes
• Recipes: Memorize and follow flavor rules for all beverages. Follow proper beverage making procedures.
• Prepare and serve hot, iced, and frozen beverages such as lattes, crème freezes, tea and mocktails.
• Understanding of the menu and various beverage and food offerings and customization options.
• Able to help customers build their unique order through upselling.
• Prepares and serves food such as bragel sandwiches, bagels, muffins, etc.
• Create a welcoming environment for all customers
• Engage customers in an enthusiastic and genuine manner.
• Maintain higher energy levels than the customer’s being served.
• Maintain proper cash handling and store cleanliness procedures.
• Ensure customer items, such as sugars, mugs, and gift cards, are properly stocked.
• Clean and sanitize delivery counter and lobby.
• Ring in, receive, and close out customer’s orders following proper cash handling procedures.
• Show up on time for shifts, in proper uniform.
• Clean and sanitize all equipment, utensils, dishes, and work areas.
• Perform other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.