Overview

Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You’ll have the opportunity to work with a fun, high-energy, and passionate team
• You will grow your skills and experience in and environment that fosters creativity and development

Responsibilities

What You’ll Be Doing

• Empowers others to ignite a story through memorable experiences for each guest and coworker.
• Demonstrates kindness and compassion to coworkers and guests.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to employees on shift to ensure operational excellence and to improve employee performance.
• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Greenleaf Hospitality Group and Starbucks harmoniously.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the team.
• Is guest obsessed. Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Acts with a customer comes first attitude and connecting with the customer.
• Collaborates with the manager and team by communicating information to manager so that the team can respond as necessary to create the “Third Place” environment during each shift.
• Will assist in ordering, pull-to-thaw sheets, clean plays, inventory count, and cleaning/maintaining equipment.
• Assists with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Provides feedback to store manager on employee performance during shift.
• Contributes to positive team environment by recognizing alarms or changes in employee morale and performance and communicating them to the store manager.
• Stays curious and is dedicated to continually improving store operations.
• Creates the new standard in hospitality and dining, delivering extraordinary customer service to all customers.
• Develops positive relationships with team by understanding and addressing individual motivation, need and concerns.
• Executes store operations during scheduled shifts including opening mid and shift duties as assigned.
• Follows Greenleaf Hospitality Group operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all employees during each shift.
• Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
• Provides quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards.
• Recognizes and celebrates individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
• Utilizes operational tools to achieve excellence during the shift.

Qualifications

What You Need for this Position

• Ability to self-start and create projects during slow times
• Able to stand for long periods of time, up to 8 hours or more
• Able to stoop and bend
• Able to lift up to 40 pounds from time to time
• Able to safely work with potentially dangerous chemicals and equipment
• Able to comply with safety and health code standards
• Able to handle responsibilities that require repetitive motion tasks

What's in it for You

• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
• 10% Discount on GHG outlets
• Shift meal provided per day
• Discounted hotel rates at Radisson Hotel Group branded properties worldwide
• Parental Leave Program (Full-Time Option)
• 401K with 100% match up to 3% (Full-Time option)
• Medical/Dental/Vision (Full-Time option)